When they send an email with the 6 digit verification code and you enter it, there is no way to move forward. No button, no nothing. You are stuck. Unable to enter the app.
11 people found this review helpful
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They've updated the app so now it tell you why you can't register. It's just a loop where IngenioRx says I have to use the Anthem site, but anthem tells me to use IngenioRx. And when I call IngenioRx they always tell me to use the app. Long story short, I guess you can't use the app if you're on Anthem, but it's not clear why...
21 people found this review helpful
Can't get passed the security verification. I enter the code but there is no button to select ok or move on. I try the website and get sent in a loop back to blue cross then they send me to ingenio
12 people found this review helpful