CarelonRx

CarelonRx

About this app

With the CarelonRx app, you can get more from your pharmacy benefits. Look up the price of a prescription, find a preferred pharmacy, and manage all your medications in one place. Refill prescriptions from the app and track shipments until they’re delivered to your door.

The CarelonRx app allows you to:
• See all prescriptions at a glance
• Compare costs and check coverage
• Find a pharmacy in your plan’s network
• Sign up for home delivery and automatic refills (on certain prescriptions)
• Check order status and track shipments
• View prescription history
• Access or download your digital ID card
• View claims history or make a payment
• Update shipping and payment information and communication preferences
• Chat live with pharmacy member services or schedule a call back

You must have pharmacy benefits directly through CarelonRx to use the app. Contact your health plan to check, if you aren’t sure.

This app does not collect any information or share any personal data with the Apple® Health app or Google PlayTM store app.

Ratings and reviews

They've updated the app so now it tell you why you can't register. It's just a loop where IngenioRx says I have to use the Anthem site, but anthem tells me to use IngenioRx. And when I call IngenioRx they always tell me to use the app. Long story short, I guess you can't use the app if you're on Anthem, but it's not clear why...

When they send an email with the 6 digit verification code and you enter it, there is no way to move forward. No button, no nothing. You are stuck. Unable to enter the app.

Horrible company, absolutely horrible. I chose to have meds delivered because I'm far out of town with no car. This is worse. Usually I could find a ride within a week or two, but now I've been waiting 3 weeks for 2 meds to be mailed. They try to pass the blame but my Doc has told them 4 times, that yes, we prescribed this. Too bad I can't put zero stars. This company has no clue as to what is going on. Horrible company that constantly passes the buck.

What’s new

We regularly update this app to continually improve it for our members, which includes adding features, enhancing functionality, fixing bugs, cleaning up code, and more. This update includes several enhancements to the New Prescription page, including the prescriber search function, new order status notification, and clear display of default payment method, to enable new prescription requests to be a single transaction process