Made a booking the night before for a pick up to travel to the airport in the morning and the driver calls up at the pick up time to say he is too far away and will not be able to make it for 20-30 mins which would mean I would miss my flight. Asked me to cancel the booking and make another one. Cancelled the first booking, made a second booking, app says driver is 8 mins away, but I get a message from the driver that he is 30 mins away and said that if I can't wait then I will have to cancel again. Cancelled 2nd booking, ended up getting charged for both bookings. No contact from Ingogo, had to chase them up to find out why I got charged.
I have updated my review as Ingogo have given me a refund for a mistaken journey destination. I found their customer support team helpful and other than the refund issue I found their service very good, so I will be using them again.
Buggy app and no ability to give feedback on bad drivers
Can't book without a card, can only use PayPal.
Would be good to be able to change the route if you and the driver agree.
There is a problem with the app. I am using android and it won't let me change the destination pick up address! Someone please help me.
- Fixed a bug that meant you had to verify your mobile number again if you hadn’t opened the app in a while.
- Other minor bugfixes and enhancements
No surge. Firm quotes. $10 rides in Manhattan & $3 shared SUV rides. Try today!