The app itsself isnt all that bad. In my time using their service though I only had about a 60% rate where I got what I ordered and/or on time. Going back back to Shipt. It might cost a little more but i had a 100% track record with them.
I just wrote a detailed list that disappeared. Paying lots of compliments to Instacart - from improved online ordering to patient courteous shoppers and friendly deliveries, and Outstanding service from Happiness Team helping resolve any difficulties. All ⭐⭐⭐⭐⭐
Only use the app for big orders. They will charge you $12 delivery charge for an $11 dollar order. Then after a minute they won't let you cancel your order. Thought this would be a good app for 2 working parents trying to save money by cooking home and not spending time shopping. But they over charge and under explain what they are going to do.
You should write a guidebook for the shoppers on what is and what isn't a suitable replacement.
Instacart's app is cleanly designed and quick. It does a good job of presenting items to buy, but the search often leaves out items that can be found by searching for something subtly reworded.
Customer service is great. I only wish the app had a filter option along with the sorting feature