Great idea but lots of room for improvement. Many items in store are missing on app. Also I like the idea of being able to make lists but when creating a list of items (for ex hamburgers) to streamline ordering in the future, the list automatically changes some items like the wheat buns for gluten free buns of a different brand and celery for iceberg lettuce. I've never had celery on a burger and I understand how items can get substituted based on availability but the preferred items on the list shouldn't be substituted, only in the cart if substitutions are allowed.
It's missing some items that the store has. For example, I'm a single guy. I don't need 32oz of green beans in a package. I know that Meijer carries a smaller package, and it's not one of the options available. You can place a special order, but it's difficult to convey exactly what you're looking for, when there are 30 different kinds of green bean options. Just one example. Other than that, the service is great. They've never been late for a delivery, and the people who deliver have always been pleasant.
As a busy working mom, this is the only way to shop these days. Yeah, it's an added cost to the weekly grocery bill with the annual fee and service fees, averaged out for our family it's about $10 - $12 more per shopping trip. But an hour of my time is worth way more than that. We use it about 2 times /week..well worth it!
I really like how quickly I can get my groceries but I have had some issues with a few orders. Once a shopper replaced multiple items with more expansive items. How Instacart responded quickly to the issue. I do however think that the shoppers should submit a copy of the store receipt so that we get charged correctly when items are miss priced in there app. I'm also not a big fan of how long it takes then to charge my card after the pre-authorization drops off. Overall I really like what they are trying to do. There just needs to be a few tweaks made.
The app itself is ok, but the service is questionable to say the least... Advertised free delivery is not really free since each order incurs service charge and optional tips. Plus I have no words in regards to item replacement... I've ordered ground pork, it was not available so the shopper replaced it with ground beef, pork, and veal. Not only I had to pay 50% more for the item, I also got 66% less of the product I ordered and the rest - goes to waste. Thus I'm deleting the app and not using the service again
I think the app works well and overall i enjoy the service. My complaint is that this service has an annual fee, service fee, and then tip on top..... I am willing to pay for convenience, but i feel like all of these fees are over the top and the service is not worth it when there is curbside delivery available for only $5.