If I only knew it was this easy and friendly to use this app I would have used it awhile back instead of being stressed and wasted money for others to do it for me
A glitch in the app after I paid caused me hours of extra work. I had to enter my bank's address, my phone number, my employer's address , and answer the same question multiple times as it was not saved. The app would not accept my valid routing number for payment of my taxes. So after all of my prep work and paying the $55 I could not move forward because of the malfunction in the app. The live chat was no help until they told me to go to a real computer.. not what I wanted to hear.
Turbo tax has set up an totally impregnable system on purpose to prevent its filers from accessing there own refund info. This is another company that hides customer service numbers from its customers then turns around makes it literally impossible to recover your account info, theres no option to to just find out when your getting a refund?
COMPLETE GARBAGE!!! Used this to file my taxes it stated I was finished then made me pay $90 dollars in Hidden fees, for filing and never filed my taxes and stays in processing mode and not sure if it's filed or not not assistance is available just a mocked computer communication control. Never again will I use this app.
Somehow.... Got billed in error, $59.98, never request 2015 taxes do not pay state... A month later several call still not credited back to account. Never gave authorization to draft my account just did it.
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Engineers - 3
Bugs - 0
It was yet another hard fought contest between the Engineers of TurboTax and the Bugs of TurboTax. The Engineers have once again proven to be the better team in this one, giving 110%, and staying focused through all 4 quarters. The Bugs continue their losing streak against the Engineers with no hope in sight.
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