I love the convenience of filing on my phone. This is my 2nd year using and I love how easy the app is. However I find it mildly annoying that I couldn't see my last year's return if needed without paying for it even though I filed it on TurboTax. Plus this is the 2nd year otn a row that it doesn't update to reflect and notify me that my refund has been approved. It does it when the IRS accepts my return bitt not when it becomes approved and it also never registers when it has been sent to my bank.
Very vague on why things are happening. Watched my return drop several hundred dollars and couldn't find any explanation as to why it went down. Left me frustrated and confused throughout the process. Picture scanner also wouldn't work for me. Managed to get it to accept my last w2 but kept freezing and kicking me out of the app on first 2 w2s
They rip you off. It isn't free they keep adding all these hidden fees I already lost $111 of my tax refund money. First time filing my taxes and it sucked big time. I called customer service the rep wasn't helpful and ended up explaining he can't do anything for 15 mins. Worst fking experience ever.
At a tax firm I worked for one of my jobs was to evaluate tax preparation programs. Back THEN we called it terrible tax. But, I've used it and it's OK for some filers, but it generates so much paper nonsense.
Paid $$$$ for the Max benefits. The service is trash. The application closes in on itself. Paying the extra $$ so that I am notified. Of the 3 steps of "accepted, approved, sent" notifications. App is broken. Received my State Taxes... Turbo Tax shows, I am still on step 1.."accepted". Never changed to "approved"... Or ""sent" When you pay $$ for a service. Then do not get it. You lost a 4 year customer. I did contact support. They informed me, they could do nothing . but make a tech ticket. Kinda pointless. I paid extra for the notifications. And the app & website never updated.
Very disappointed in turbo tax. This is the first year after many years with turbo tax that my return was rejected. Very hard to figure out why and turbo tax wasn't there after I spent nearly $100. I could have done this on my own for the advice they gave. Will not be using them again. Very disappointed.
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