1. Can't register complaint on app as when you press submit it just gives gibberish code and no complaint gets lodged. 2. Defeating the purpose of app, the plans are outdated and are costly on app.. i.e. on app you will not be stopped to choose or pay for a plan which is now costly and outdated. 3. The internet itself is irregular and extremely slow. Can you imagine - I have plan of 50MBPS and the speed feels like 2-4MBPS. On a plan of 2-4MBPS it's simply pathetic. DO NOT TAKE THIS ISP. INSTEAD SETTLE FOR VODA/AIRTEL/JIO MYFI TYPES.
This app is a curse on humanity. I gave one star just to register my disappointment. This app is so bad that I would rate it minus five stars. Let's begin. 1. 9 out of 10 times it does not work. 2. Create a plan does not work. 3. Service request does not work. 4. Customer chat does not work. 5. Alerts don't show up. 6. Payment history doesn't show up. The list goes on. My advice: Fire the guy who coded this app. Tear the app down. Rebuild from scratch.
This app is basically sgit. i am your customer since last three years and when I try to log in, it says subscriber not found. Heights....I can't find your toll free no. Whenever I go to your website (apart from talking big big on trust transparency etec blaha blah) it diverts me to this app and without log in I can't see any contacts on app either? Ehat do you expect from me? Visit to yiur office every other day? Your service is equally bad and highly unreliable. Only one thing yoyr company seems to care about it deducting balance religiously and daily.
Quick and easy Payment renewal or choice of new plan is very easy and Hassel free, menu and descriptions are very clear to understand. Call center has no technical expertise for every issue they will send someone. It's better to get the mobile of the service engineer in your area as his response is far better then the call center ( during usual working works )
Please replace the name from ION to Pathetic Internet services The worst customer services.... I have ever came across..... Executive dont know how to speak to customers... No soft / hard copy of bills provided for reimbursement... No proper response on complaints... Closing the tickets without feedback, but says ticket closed by customer feedback...
No online help whatsoever So much for an "online complain" application. I have sent at least 10 chat requests and there was no reply to any of it. Even the service provided by I-on is bad, I am getting a download speed of 50Kbps on a plan of 5Mbps and they say that it depends on the site 😑 really disappointed
New in 3.02
*Improvements for reliability and speed
Book connection, track usage, pay bill and do much more on ACT Fibernet app
Providing a complete solution to the Electric dept in the field of meter reading
Locate and connect to blazingly fast WiFi network by Reliance Jio