Arcler Desk, the leading, independent, technical support service for consumers and small businesses. The team launched in Jan 2016 with a team of 25 and now in 1 year the team boasts a size of 75 team members and growing. Arcler Desk is a DBA for iHaveAnswer LLC. Arcler Desk executive team is comprised of co-founders with extensive experience in technical support and business management, and a customer support staff that is passionate about raising the bar on service quality. The company has emerged as one of the leaders in the technical support service for consumers.
Arcler Desk is a next -generation computer support company,providing superior technical assistance to home and small business consumers via phone and remote online access. Arcler Desk is a part of leading service providers developing a direct-to-consumer model for reaching customers worldwide. Live 24/7 support coverage extends to technologies that we use every day and is currently available to customers in the United States with plans to expand services to additional regions later this year.
Arcler Desk combines superior talent and training to deliver superior, cost -effective computer support services to individuals and small businesses. Arcler Desk's customer support staff undergoes an intensive weeks training program that includes Technical Skills, and mandatory Microsoft Certification for Desktop Support Technicians. Above all, Arcler Desk focuses on each technician's ability to listen to customers as they define their problems and then communicate an effective resolution
Arcler Desk customer satisfaction rate of 93% and resolution rate of 90% ranks it as the highest benchmarked company in the computer support industry.