Formilla Live Chat

Formilla.com

About this app

Formilla Live Chat software offers live chat services for your website. Install Formilla on your website and allow your visitors to chat with you, even when you're on the go! Simply download this app and login with your existing Formilla Live Chat premium account.

Formilla Live Chat features:

Installs Instantly: Our live chat software works with any website platform, including WordPress, Joomla, Magento, Shopify, Drupal, and many more. Use one of our existing plugins to install instantly and chat with your users on-the-go from your Android phone or tablet.

Push Notifications: Stay logged in any time of day and receive push notifications even if the Formilla Live Chat app is closed or in the background. Never miss a chat, support, or sales opportunity again!

Real-time Visitor Monitoring: The Formilla Live Chat app will automatically display and update the number of active visitors currently on your website right on your Android device. Initiate live chats with users, see what web pages they have visited, the referring site URL, whether they're a new or returning user, etc. Formilla Live Chat visitor monitoring comes with any of our Premium account packages.

Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, Dutch, German, Japanese, Russian, Korean, Polish, and much more!

Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor on your website after a defined number of seconds.

Canned Messages (Saved Replies): Create Canned Messages to respond to customers very quickly! Simply save the full message as a shortcut, and use it to send responses in less than a second!

User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.

Visitor Technical Info: Easily access your chat visitor's technical details from your Android phone or tablet such as what operating system, browser, or screen resolution they're using.

Custom Appearance: Formilla Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget and upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!

Advanced Customization: Customize CSS for the chat button and widget to make it pixel perfect for your needs.

Chat Departments: Organize chat agents into departments such as Sales or Billing, and assign which departments can receive chats for a given chat widget. By default, all agents within your account will receive chats.

Offline Lead Collection: Enable a chat schedule and continue to collect valuable visitor contact information even when you're not around to chat. Display custom messaging when you're unavailable to chat, and receive offline email notifications when a website visitor gets in touch.