Poor customer service, all in 4 times to get driver infor as it did not display in my app. Bus arrive on time but journey to home is terrible. The driver drove so fast and I feels like I'm riding a roller coaster.
Inaccurate pickup location. Booked route G65 for 24-Oct. It says pick up at "Bus stop ID 59072", and even the marker points to that exact location. Although I had questions why private bus service can pick up passengers at a public bus stop, since your instructions mentioned to wait there, i believed. I waited there 15min before the scheduled time but the bus didn't arrive. It stopped far before the mentioned pickup point in front of Northpoint. In between bus stop ID 59072 and where the bus stopped was construction area, there's no way I can see from where I was. I missed the bus and now I'm freaking late.
Unreliable svcs, use at own peril. Shuttle came more than 20 mins late. Dunno why i had the patience to wait... Wrote to cust svc to complain. Took them almost 4 weeks to finally reply and say they are looking into it... not even a word of apology. The route taken by the driver was not the "standard" route which resulted in even more delay but yet they are not allowed to drop you off at the non-standard drop off points... hmm... guess driver decides what is considered as "standard"... in other words, delete the app if you've installed and pls dun if you haven't!
Not bad, the bus arrived on time all the time. But the app could use some optimization as its has a lot of delays.
Does not work at all. What's the point of sending me an email announcing new routes when the app keeps indicating "There's a problem fetching routes from the server. Please try again later." Giving up after multiple tries. Uninstalling.
Ui is not that much great, we can't search shuttle services based on area name. Search response is very late.
GrabShuttle is a new crowd-sourced private bus service that allows passengers to pre-book a seat from a list of fixed routes on our larger vehicle types.
Drive as futuristic gyroscopic elevated bus transport driver in city emergency.
Buckle up! Drive coach bus to provide public transport to citizens in metropolis