ION Orchard

Name: ION Orchard
Availability: InStock
Rating: 4.199999809265137 (1757 reviews)
Author: ION Orchard

4.2

1.76K reviews

100K+

Downloads

Everyone

About this app

Discover a world of lifestyle and rewards at your fingertips with the ION Orchard mobile app for Singapore's premier luxury and lifestyle mall. This app is your one-stop guide to the mall's latest stores, promotions, events and exclusive ION⁺ Rewards member deals and privileges.

Updated on

Oct 28, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Photos and videos and Device or other IDs

This app may collect these data types

Personal info, Messages and 7 others

Data isn’t encrypted

You can request that data be deleted

Ratings and reviews

4.2

1.73K reviews

Tris Xavier

October 17, 2021

Really bad. When I downloaded the app and opened it, it was fine. But once I closed and reopened it, I kept getting "network issues" - no matter whether I was on 4G, wifi, at home - I couldn't scan the receipts. I had to uninstall and reinstall it... and then the same thing happened. Just really poor because what's the point of the app then?

8 people found this review helpful

ION Orchard

October 18, 2021

Dear Tris, thank you for your feedback. We apologize for any inconvenience caused. Please submit your receipts to customercare@ionorchard.com.sg with your registered mobile number so that we can assist you. Thank you for your patience and understanding.

L L.

May 20, 2025

Do not install on Samsung 23 as it will cause green line on screen! I pressed on the Virtual Membership Card and my screen went very bright then the green line appeared! Restarting phone multiple times could not work! I uninstalled the ion app the next day then off phone then start after that the green line went away. Developers please fix ASAP and ensure not to control phone brightness to the max when loading QR code in the app!

ION Orchard

May 22, 2025

Dear L L, thank you for your feedback and apologise for any inconvenience caused. Please be assured that your experience has been noted. We appreciate you sharing the steps you took and are glad to hear the green line disappeared. Please email customercare@ionorchard.com.sg with your registered mobile for us to assist you further. Thank you.

A Google user

April 12, 2019

Uploading of receipt within 7 days actually meant 6 with day of purchase as day 1. Its a nice gesture to allow many days in case of invalid receipt submission to re-try again, in which case the app does NOT notify user of invalid receipt. It is already troublesome to wait some days for receipt to process, on top of an unenticing point system. Its like the app & loyalty program exist to hit KPI....

5 people found this review helpful

ION Orchard

January 30, 2020

Dear PY, we appreciate your feedback. Please update the ION Orchard app to the latest version and enable the in-app notifications. Thank you.