Unifi UniVerse

Name: Unifi UniVerse
Availability: InStock
Rating: 3 (5359 reviews)
Author: Telekom Malaysia Berhad

Telekom Malaysia Berhad

3.0

5.36K reviews

1M+

Downloads

Everyone

About this app

With the new Unifi UniVerse App, you are able to manage your Unifi services seamlessly. You will be able to:-
1 - Manage your Home Broadband account and easily add-on Smart Home Devices, Mobile Postpaid or Prepaid Plans
2 - Subscribe to Unifi TV Packs and streaming apps to watch all your favourite award-winning series on-the-go
3 - Sign-up for Auto Pay or pay for anyone
4 - View and Pay bills securely
5 - Purchase Mobile Data and Roaming passes
6 - Shop for the latest products and deals through our exciting campaigns

And many more features you will conveniently have at your finger tips anytime, anywhere

**This app serves all Unifi Mobile Postpaid & Prepaid subscribers and new Home Brodband services Subscribed after 17 March 2025

For Home Broadband subscribed before 17 March 2025, please download MyUnifi App

Formally known as Unifi Mobile App

Updated on

Jan 6, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 3 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.2

5.26K reviews

Yasa'

January 1, 2026

I ha been using it since 2018, and each time I update it's getting worse... now even when my phone can support 5G, the sim can't be use. lost connection and data whenever i use 5G. the problem becomes more and more worse. fix it before bringing up new updates. it doesn't matter if you give a lot of free gifts if you didn't fix these simple problems. before, you give us unli data and hotspot with 100 fup. also free data for 1 day. and now you throw them away and reduce it to 60 fup, 5g hotspot...

1 person found this review helpful

Telekom Malaysia Berhad

December 31, 2025

Hi. Have you changed your old SIM card to a new (5G) SIM card after the 5G network is launched (end of 2022)? You can check your network using the EasyFix tool (https://easyfix.unifi.com.my/ and log a trouble ticket if the issue persists. For further assistance, please reach out to our care crew (https://unifi.com.my/support/contact-us). -Zaliza

Elvin Wong

January 9, 2026

Absolute garbage app. Switching from MyUnifi to this so‑called Unifi Universe is a nightmare. For over a month I can’t even view my billing record. Reported twice, told to wait 24 hours, still broken. How am I supposed to pay my bill? This is a disgrace. Scrap this useless app and bring back MyUnifi - at least that worked!

1 person found this review helpful

Telekom Malaysia Berhad

January 12, 2026

Hi, Elvin Wong. If you are an existing Unifi Home customer before 17/03/2025, you can continue to use the MyUnifi app. For any inquiries, don't hesitate to reach out to our care crew (https://unifi.com.my/support/contact-us). -Zaliza

Aida Aiell

November 23, 2025

I have no problem with the app itself but it's so frustrating that whenever I open the app, I have to update first before I can use it. EVERY SINGLE TIME. and I only open the app once a month which means almost every month I need to update. It is so annoying, paying my bills which should only take a couple of minutes now has become a chore every time.

21 people found this review helpful

Telekom Malaysia Berhad

November 24, 2025

Greetings, Aida Aiell. We appreciate your feedback. We will continue to improve the application in the future. In the meantime, we encourage you to update this app to the latest version for a smooth experience. For any inquiries, don't hesitate to contact our care crew (https://unifi.com.my/support/contact-us) -Zaliza