I shopped with JackThreads for 6 years, starting when I heard about them in 2011. Solid deals, good looks. After all this time I had my first issue - my package was stolen. This has made me aware that JackThreads has literally no customer service. They claim to - there's a phone number and a way to email - but no one answers. If all you want is clothes, this app is good. I'll be taking my business somewhere that cares too.
Scammers, customer support don't even respond or call back. They charged me for tryouts and now I am stuck cloths that doesn't even fit me. They lost my trust, I will never buy there again. What a shame, I liked that app
It's a better experience than their website. It's easier to add things to my saved list and see suggestions. The sure usually takes too long to load things
First Time Using this App! Only to be disappointed! Where is the Customer Support at? Ordered something, its been a week where is it at? Who knows...What i do know is you guys have my money and i have received absolutely nothing....man all these Positive reviews i heard from you guys only for me to see for myself the complete opposite...untill further notice i wont Rate this app any higher than 1 star...Truly sucks you guys have a great Selection and a Great thing going for you guys! But that Customer support is killing me. I hope i can get my refund !
Gave me 3 different shipping dates, used to be able to return items now everything is final sale, only got one shipping update.
Worst customer sevice ever
+ Bug fixes and performance improvements
+ We're taking TryOuts beta offline to make some changes. Stay tuned for more updates. Huge thank you to everyone who participated in our beta program.