I love shopping at JCPENNEY. I do wish that I could find more of the items locally at the stores, but at least I can get them quickly online! So far, I have never been disappointed!
The app has some good features, but not all work. I stored my coupons in the wallet, but when I tried to apply them and check out, they would not load. Also, when I tried to manually enter them, it kept telling me the serial number should be 10 numbers, not 9 like on the coupon. It also locked me out of my account. I had to go online to complete my order.
1st time using app to order. Terrible. App is slow and buggy, freezes. Doesn't let you edit or confirm order. Charged me twice for same order. I spent 4 hours total trying to cancel/get a refund only to be told that it can't happen until it gets to store.
This is horrible! It's very easy to accidentally place your order. I called to cancel, and the person on the phone said that they weren't allowed to cancel orders. Awful customer service
I only downloaded 4 one thing, to check my card balance. I have yet to be able to do so. Since I denied the app my location and told it to never ask again it is stuck in an endless loop and never even lets me get to my balance. So no reason to keep it. XD
I love the features, but this app always runs slow for some reason. I have had it freeze/crash on me quite a bit. It does get a little frustrating. I don't have this problem with my other shopping apps. It doesn't look like others are having this problem, but it is what it is! :)
Nobody likes bugs, so we squashed them!
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