Couldn't pay my bill. Had thought I had autopay and apparently I didn't, resulting in a $27 fee for late payment. Not happy. Tried to pay online and couldn't, so called in and made payment.
I wanted to look at my credit card but it stalled out twice. There is no way to pay my bill, or it's not easily found. Both of these are irritating, So I need to log on to a PC at home.
You can't find anything you need to do on this page. Account page a joke. Order page a joke. Got a email that one item was not available but I can't find wants with the rest of the order. A mess
I ordered a bath set, i got bath towels, i was told I HAD TO RETURN the bath towels before they would send me the bath set (their mistake), i needed the towels for cabins i rent. Never buying from JC Pennys again.
I love the jcpenny app and store itself. The app freezes a lot, and that does suck, but for the most part its good.
I just got the app. I don't like where the "place order " bar is located, when you are reviewing your order, if you are not careful, you may accidentally touch it and place your order without wanting to. I also don't like that it doesn't break down the total amount when you are ordering. Example the subtotal after your discount. I will continue to use the app for now, to give it a chance
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