Last chance with jcp ordering. Had orders never show up, missing items on invoice that did . Plenty of ordering issues. Spent countless hours with customer "service" to no avail. Had great, easy online shopping with banana republic, sears, lands end, Wal-Mart, target, Amazon etc etc. So wth with jcp. Disappointed and angry.
Could never log in, the app just kept ask to access my location and after saying no it crashed. Tried to go back and use it again crashed. So I allowed location and it crashed after it told me some deals in my store. So never again. Also your website does not load on phones either that is why I was downloading the app. But if this is how it is going to work I will just go and buy my items somewhere else.
So frustrated &disappointed! Second time I've tried to use it. First order, managed to get 2 pairs of shoes out of a list of items; second time, I have walked away with nothing. Pages freeze, reset, lose items in my cart, trouble trying to use rewards AND so darn tired of having to reenter my log in info! I love JCP, but this is to much. I'm done!
Would've given it a 5 but here lately it keeps crashing on me after I get so far! Other then that it's easy to understand and shop through, especially for someone who's handicapped and can't be out during Winter time...😊
I was trying to shop online and getting really frustrated waiting for screens to clme up. I switched to my JCPenney app and what a difference. Filters, pictures, reviews all came up quickly. I even found a discount in my "wallet" I had forgot about. Very pleased!
Freezes up too much. Can't track orders from the app. Tried, when you touch the tracking numbers, it brings up the order number. Tracking number is listed, but does nothing when you touch it. This would be helpful. Needs a link added to take you postal, ups or fed ex for tracking. Asks me to sign in all the time. Make it you can choose to stay logged in or not.
Bug fixes and performance enhancements.
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