The app has some good features, but not all work. I stored my coupons in the wallet, but when I tried to apply them and check out, they would not load. Also, when I tried to manually enter them, it kept telling me the serial number should be 10 numbers, not 9 like on the coupon. It also locked me out of my account. I had to go online to complete my order.
1st time using app to order. Terrible. App is slow and buggy, freezes. Doesn't let you edit or confirm order. Charged me twice for same order. I spent 4 hours total trying to cancel/get a refund only to be told that it can't happen until it gets to store.
This is horrible! It's very easy to accidentally place your order. I called to cancel, and the person on the phone said that they weren't allowed to cancel orders. Awful customer service
I only downloaded 4 one thing, to check my card balance. I have yet to be able to do so. Since I denied the app my location and told it to never ask again it is stuck in an endless loop and never even lets me get to my balance. So no reason to keep it. XD
I love the features, but this app always runs slow for some reason. I have had it freeze/crash on me quite a bit. It does get a little frustrating. I don't have this problem with my other shopping apps. It doesn't look like others are having this problem, but it is what it is! :)
Was upset with the log in process my password wouldn't work and I haven't been able to reset. I called customer service and was on hold for 25 minutes only to get transferred and the got hung up on. Called back and same thing happened. Still my email issued have not been resolved.
Say hello to our brand new tablet experience! Starting today, you can use the JCPenney App on your Android tablet devices! We hope you love the new experience as much as we do!
Love the JCPenney App? Please consider leaving us a 5 star rating! Questions or comments? Please use the App Feedback section in the app or email us at firstname.lastname@example.org
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