Mostly very good and easy to use--so much more convenient than printing a ticket, and it's great to be able to see all my upcoming flights in one place without having to search through my email for the confirmation. Only problem is that sometimes it give me alerts that the flight I will be on the next day has departed, which is terrifying and makes me think I bought my ticket for the wrong day.
Functionality Great, Looks OK Basically the app does everything you need it to. You can check in for your flight, change your seats, add bags, it has your boarding pass, really everything you need. But it looks a little old, and things aren't always the most intuitive to find. I'd say it's definitely worth using, but could use a makeover.
Still needs fixes Despite claims thst a new update has fixed that bug, it still doesn't update points balance. It's good at providing updated flight info, but not as comprehensive as some airlines' apps. I like the airline; the app is meh.
Seems to lag and need to fetch new data all the time. Why aren't passes stored/cached offline? Makes me worry and usually I try to get a printed boarding pass too. Also, printed passes have the scan code, gate number, and seat number all on the same piece of paper. For some reason in the app they are all separate. To get my boarding pass from my list of flights, I have to click "boarding pass/other options." Then it says "sorry, you can't make changes this close to departure, care to see your boarding pass instead?" Why yes, yes I would, that's why I clicked "boarding pass." But my boarding pass doesn't have my seat assignment, so I have to back out of that once I get into the plane and find my seat number god knows where else. So yea I don't like the app.
Good App I like the app but I'm not happy with their advertisements or other nonsensical notices they have when u first open it up. That just wastes time. Probably 99% of the people using the app disregard anyway. I just want to see my flights and account information. We already paid for the flight. Why doesn't it already just give you what you want? Just the information regarding your account would make this app a sound and 5 star app.
Broken app Tried to sign up for account? Something went wrong. Tried to check in? Something went wrong. View the boarding pass? Stall and spins in circles. Good job jet blue. Let's hope your pilots aren't as incompetent.
Various bug fixes
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