
JT Benz
I cancelled the 7day free trial the same day I downloaded the app as I could easily find the same deals online, so I didn't think it was worth it. I got a $10 charge within a week to my CC. I went back in and confirmed that I cancelled the subscription and yes it had been cancelled. I deleted the app, and looked online for a customer support number and there is nothing, it says disputes have to be done in the app, and It requires me proceed with another 7day trial to to file. No thanks.
7 people found this review helpful
Arcadia Labs Inc.
January 21, 2026
Hi there, I am very sorry for this experience. If you cancelled and were still charged, that is not right and we want to help. You do not need to resubscribe. Please contact us via the App Support email on our Play Store page and we can review your account and help with a refund.

Kimberly Houndji
They don't make it clear how to unsubscribe before the free trial ends and make sure too take a VERY LONG TIME responding when you ask how to unsubscribe. The entire app is hidden behind a paywall- it's a trap. Beware unless you have money to throw away.
8 people found this review helpful
Arcadia Labs Inc.
November 27, 2025
Hi there, I am sorry for the confusion. On Android you can cancel any time in Google Play: Profile > Payments and subscriptions > Subscriptions > Airclub > Cancel. Airclub has some free features plus paid plans. We are working to make this clearer. For help or a refund review, contact us via in app chat or App Support email.

Robert Saka
why should they earn my business ? they don't have a phone number. I can't speak to anyone. I can't guarantee that the price that they find is what I will actually pay. there's no guarantee that if you do book something and need to change that you'll be able to. traveling over I've been traveling over 30 years and I need to have confidence that I can contact an agent if there's any difficulties with the booking so it can be resolved quickly. is it worth the risk ?
4 people found this review helpful
Arcadia Labs Inc.
January 21, 2026
Hi Robert, thanks for the feedback. Airclub finds deals but you book directly with airlines or travel sites, so you get their pricing and policies. We are not a travel agency. For help with the app, contact us via in app chat on the Profile tab or the App Support email in the Play Store.