Quite good app. I bought a few items which were delivered the same as I saw online. There were some delays though which were atributed to the massive black Friday sales. I have some challenges though. I updated the app and have since not been able to login. My password is no longer accepted and I tried several times to reset it but it's just not working. No reset password link is ever sent to me to enable me do so. I have sent many complaints to your customer service team but have not received any useful assistance yet. Kindl do something the updated app please.
Im in Egypt. Delivery service is so bad. I'm sorry for telling the truth... They always made delivery service to me above 11pm in the night, seriously??? Also note that if you order multiple items at the same time, they would deliver them one by one in different days. Really?? Is there anyone happy with that?? For me, it's way much better to wait for 5-10 days to recieve those multiple items at the same time. But not every single NIGHT i wait for each item to be received Although the website is good, products are good. But, in the end of the day, service is number 1, isn't it?? Please improve!!!
The app is very okay except for some little flaws, like some product do not hav enough details to understand what it's all about. But still Jumia is the best online and secured shopping you can trust.. kudos
I ordered multiple goods comprising different products both local and international. At the checkout, I am confused on the delivery method to use. Since I'd like to do office pick up, I find it difficult to pick the nearest pick up center to my location. I stay in Ijebu-Ode but the office pick up options I could see are Lagos, Port Harcourt, Rivers and Kaduna. What do I do?
It is relatively easy to log on and buy a product. However, the problem starts once you ordered. It's been 8 days now and I've still not have my order delivered. I live in the city Accra ghana, so it not far to deliver. When I call to complain, the lines are always busy... will uninstall and cancel my order!
I really hate this app and Am disappointed in Jumia. Fake products delivered. Tried to call but no answer and reply. You guys gave me a coupon code but couldn't even use it because i was tricked, i called and they said they'll give me back in two days but its over a week now and no reply. Its very disappointing. Won't ever order something from Jumia I really hated it.
Hello Jumia Fans!
We've worked on improvements on Login so that you can have a better shopping experience while buying on Jumia.
Also we've done some performance improvements and bug fixing to improve our Jumia App!
If you like these changes, please let us know by rating and reviewing us in the Google Play Store!
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