This has been an absolutely horrible experience and I will not be using this service again. Over an hour for a restaurant 5 minutes away. Customer chat disconnected me when I mention cold food and sure enough it is. That's not even all of the nightmare. Would zero star if I could but will say driver was very friendly and apologetic.
Absolutely terrible. The customer service is a complete joke. Our food was obviously incorrect... They even agreed it was incorrect, but they were only willing to replace the wrong items after after an additional hour of waiting. Totaling an hour and fifty minute wait time for correctly ordered and already paid for food. Don't give them your money.
I like the app, it's easy to use and you can see how your order is progressing. I also like when the driver is out on delivery you know exactly where he is. Bitesquad does a great job my food comes to me hot every time. Keep up the great work guys!
I placed an order, and it was delivered over a half hour late. When I contacted customer service, I asked them to cancel the order since I didn't want food that had been sitting around. They told me no, and I said I would dispute the charge. They said I was threatening them with fraudulent action and disconnected. Terrible customer service. Won't ever use them again.
Decided to download the app to leave a review. I was running late for work one morning and wasn't able to pick up breakfast for me or the staff. At 8:30 AM, I decided to order some food and just have it delivered. I went on the website and noticed all of these great restaurants that had amazing breakfast menus, but why was the available time showing 10:30 AM and the earliest pick up time being 11:30AM!? If I can't order breakfast, why are we able to see the breakfast menus? It was like you were dangling my hopes in my face just to tease and disappoint me. Not cool, Bite Squad. Not cool.
More enhancements and bug fixes to improve your Bite Squad ordering experience!