Great! Easy to use menu and easy to sign up! Two things that keeps it from being 5 star for me is that there are no pictures for the food items. It would be great if menu items had their pictures there somehow. The second one is not too important, but more accurate trips would be nice. Some how my order ran around the block an extra 5-10 minutes because his GPS wasn't working right and sent him 1 block away from his destination. Otherwise, great here in Hawaii!
This is an awesome service!!! A little pricey but worth every penny if you don't want to leave the house. Super fast service & nice delivery folks! App lets you follow order every step. I literally watched the driver's icon as it drove down my street on the app & I could see her headlights in reality coming down the road!
I've never had a bad experience with Bite Squad. Sure sometimes my food isn't exactly what I ordered, but that's not bite squads fault. That's the restaurant being careless. Any time I've ever had any kind of issue with my order, bite squad usually gets back to me pretty quick. On multiple occasions a restaurant has been out of what I ordered, and the bite squad people are always quick to call me and help me pick something different. They have some of the best customer service and competitive prices to other food delivery options.
I order constantly from here (figure i would learn right?) but 99% of the time the food is wrong and they are usually 20-40 mins late, sometimes even later. So when the food is wrong, I wait then another hour for my food to be corrected and redelivered. Just an extreme inconvenience and I highly do not recommend.
Love the service, I have the unlimited free delivery up to 4 miles and we use it all the time which saves us tons of money! Nice selection of restaurants and cuisines to choose from. Also like being able to track the order which usually is pretty accurate. Food arrives hot and fast. I've had a few issues, but customer service has always taken care of it with no issues.
Order was wrong, sent back to the restaurant and still arrived wrong, and the driver was aware of the mistake at second delivery, very late, food was cold and the driver was rude. The company offer a 5$ credit towards my next order instead of my money back. After mulptle bad experiences I doubt I'll ever use the credit. Update, after talking to someone I was given another 10$ credit and still no refund for the food I couldn't eat. The customer service person was rude and hung up with out resolving the issues. I would not recommend this service ever.
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