Freshdesk is an online customer support software that lets you engage customers through multiple channels like email, Facebook, Twitter, messages and through your own branded communities.
Get a quick overview of your helpdesk. Access all the tickets.
Sort tickets to filter your own or with views created on your cloud-based helpdesk
Canned responses make answering easier on the go.
Modify ticket parameters like priorities, agents assigned, status and others
Choose and execute programmed scenarios on tickets with one click
Add or remove watchers to a ticket
Mark spam and trash right from your phone
Save phone calls as tickets to your helpdesk*
Chat with customers from the app via email, Facebook, Twitter and more
Upload screenshots or files as attachments from Dropbox
Log time spent on a ticket
*Freshfone account is necessary to make and answer support calls on your phone
The application allows remote real-time ticket managing, ensuring a quick response time and user flexibility.
DS Helpdesk is an access interface App not build by otrs.com team and we don't want to take any credit for their work.
In order for the DS Helpdesk App to comunicate with the OTRS Help-Desk, it requires that the OTRS has the iPhoneHandle package (http://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-1.0.1.opm) installed.
DS Helpdesk requires an OTRS 3.x version and the corresponding iPhoneHandle 1.0.
Also, an Android device with a 2.1 version or higher is required, along with a high speed internet connection (Wi-Fi or 3G).
Multiple Account Management
- allows information storage regarding one/more OTRS account(s) and/or system(s)
- provides easy intuitive account switching, assuring multi-account management facility
- displays tickets using different view types: "Queue View", "Status View", "Escalation View"
- allows ticket handling customization, according to users' necessities
- displays user's tickets grouped by the following criteria: watched, locked and responsible
- allows users to create new tickets
- provides personalized ticket management, moving a ticket to any different Queue, changing the tickets' owner or closing any specific ticket
- provides the facility of creating new notes, replying to customers using email services, giving the user easy and flexible ways to handle customers requests, thus improving service delivery.
Please note that for using all DS Helpdesk features in OTRS 3.1.1 or new you need to remove some default limitation. To do that please ask your OTRS administrator to go on:
Admin -> SysConfig -> Select iPhone -> Click on API, remove any values from fields( ex. (MoveList|MoveTicket) on iPhone::API::Object###TicketObject field) and click Update
The SysAid ITSM solution can be installed in-house or available as a Cloud service. This enterprise-wide solution provides your IT department with a single, integrated view of all corporate assets including mobile devices, allowing you to increase help desk efficiencies, reduce support costs, and improve the overall support experience for today’s corporate user.
SysAid MDM provides the following key features:
- Integrated asset management of all Android devices side-by-side with your other corporate assets such as servers, workstations, printers, etc.
- View hardware and software inventory, network details, and device status
- Support for company-owned and personal devices—users enroll themselves, and approved policies are distributed automatically
- Over-the-Air Configurations Management (enforce passcode policies, Wi-Fi, email)
- Security: Lock or wipe lost or stolen devices, or reset passcodes if necessary
- Intelligent notifications and reporting
- Help Desk support capabilities, fully integrated in the SysAid ITSM solution
Your customers are waiting to hear from you so get started now!
- Monitor all visitors to your website in real time
- See where visitors are coming from, whether is is search engine query or link referral
- Get insights into visitor's geographical location and browser information
- Accept chat requests and close sales
- Proactively invite browsing visitors to chat
- Handle multiple chats simultaneously
- Transfer active chat session to other operators or departments on your LiveHelpNow account
Note: You must have an active LiveHelpNow account to use this app.
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Filter requests based on criteria such as unassigned, pending, open etc.
View, create, edit and delete requests.
Perform actions (pick up, assign, close, reply) for requests.
Work logs, notes and resolutions can be added/modified for each request.
Incident Desk uses a combination of a user-definable framework and basic and simple business rules and work flow to provide the user with functionality to build and define almost any activity commonly found in businesses.
ALL IN ONE customer support help desk software that allows you to manage various channels like e-Mail, Web Portal, Twitter, Facebook, Phone and Chat everything under single roof.
Take your IT network, help desk tickets and users with you wherever you go! With Spiceworks Mobile, Spiceworks users have the info they need to do their IT jobs – at their fingertips. See devices, work help desk tickets, access user info, read IT discussions, and more.
Used by over 1 million IT pros worldwide, Spiceworks free IT management app & online community simplifies “everything IT” about the IT workday. From network inventory, monitoring & mapping to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.
Spiceworks Mobile for IT Pros.
VIEW YOUR NETWORK INVENTORY & ISSUES
- See all the hardware & software on your network
- Identify if any issues exist with your assets
- Open a ticket for any assets that need attention
RUN YOUR HELP DESK & TEND TO YOUR TICKETS
- See and respond to all of your trouble tickets
- Create new tickets, close and re-open existing ones
- Add and edit ticket description and details
- Assign tickets and set priorities, due date & more
GET A FULL PICTURE OF YOUR END-USERS
- Quickly get contact info for your end users
- View and update important user details (Active Directory)
- Take and upload pictures of users to their profiles
DISCUSS IT TOPICS WITH OTHER IT PROS
- See the day’s most popular IT discussions
- Talk-shop with and get advice from other IT pros
- Track the IT-topics you care about the most
Get Started in 2 Easy Steps:
1) Get the latest version of Spiceworks' desktop app: http://www.spiceworks.com/
2) Come on back here & install Spiceworks Mobile
..and you’ll be off-and-running and able to take your network, tickets, community and users with you!
We require several permissions on your Android device to operate properly. Here is the list and why we need them.
full Internet access - your Spiceworks installation and the Spiceworks community are accessed through the internet.
read phone state and identity - from the people view, when making a call, we need to know if the phone is busy already.
retrieve running applications - lets us verify if a task has already been started so we have only one instance of activity at a time, and also lets us restart if we run into an unexpected issue.
*Viewing unanswered, unclosed or all tickets
*Viewing basic details and replies of an individual tickets
*Posting replies for everyone or for techs only
*Changing tickets status
*Viewing attached images
Online identification is a convenient 3-minute process and is completely free to use. Save yourself the hassle of queuing up to show your ID card at a bank or postal office. Online Ident is a secure, officially accepted way to prove your identity with a valid ID document online. IDnow is a leading provider of this technology.
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Release name: Android Help Desk 1.0
Required OTRS release: OTRS Help Desk 3.2.1 or higher, iPhone handle module installed.
Recommended OTRS release: OTRS Help Desk 3.2.1 or higher, iPhone handle module installed.
Release date: Feb 9, 2015
Release type: Stable
Monitor tickets in OTRS Help Desk system.
Create new phone ticket.
Update, Reply ticket.
Move to another queue.
Change ticket states (include close ticket).
Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are in the field. The iPhone application is an extension of the online version allowing you flexibility to create new tickets, assign time, and close out tickets all in real time. It’s a little bit of support love in your pocket.
•Access and respond to all of your open tickets
•Create new tickets or close out existing issues
•Reassign tickets to other technicians
•Record support time and assign a task type
•Review and pick up tickets listed in any of your unassigned queues
Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your team’s productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.
Forget age-old ITIL software; they are too much of a fuss to handle. Freshservice has been designed to give you the advantages of both SaaS and Cloud, turning your focus to things that matter most.
And remember that ITIL is not just about recording and tracking incidents any more. It’s about speed and efficiency. And most importantly, usability. Which is why Freshservice was built from the ground up with robust automations, gamification, and an extreme focus on usability.
Try Freshservice, the service desk of the future, today!
a) Respond to tickets, assign it to agents, change its priority, mark it as spam or send them to trash right from your phone.
b) Stay on top of tickets that matter the most with 9+ default views and unlimited custom views. Choose whether you want to solve the newest problem first or the most urgent one.
c) Create new tickets, choose scenarios to execute and log times spent on a ticket on the fly. Take your support desk everywhere you go.
d) Insert canned responses when needed and attach files as necessary, directly from your device .
e) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
f) Search your list of users or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.
g) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.
“I was looking for an IT focused ticketing system that was cloud based, easy to use, and has integrations that tie into my other services. Freshservice delivered on all fronts and instantly has my business running more efficiently.”
“We spend 80% of our time supporting internal customers. Freshservice helped us setup our helpdesk in less than an hour, with no infrastructure and no risk “
“Their support has been knowledgeable, friendly, and great to work with”
Town of Edgartown
■ Replaces receipt book
■ Receipts are all stored on device
■ Designed to work on phones and tablets
■ Receipt number automatically incremented
■ Send receipts from within application
■ Amount in words generated from digits entered
Generates two versions of each receipt:
■ Attachment (graphic receipt)
• intended for sending as an attachment
- in an email
- in a messaging application
• can be sent as an MMS using SMS application
• can be signed on device using finger
• share using file sharing application
■ SMS Message (140 chars)
• optimised for sending using devices SMS application
• if message gets too long, amount in words will be left out
■ Receipts can be:
- marked as cancelled
- unmarked as cancelled
- permanently removed from the database
■ Export receipts to .CSV format
■ Share via file sharing, messaging, etc.
■ Export file can be opened with a spreadsheet application
■ Use preset recipient or enter recipient for each receipt
■ Include a signature on receipts
■ Setup a preset signature or sign each receipt separately
■ Select from list of currencies or capture your own
■ Include time on receipts
■ Include an image as a logo/letterhead (including .png images with no background)
When setting up the currency, you need to type in the currency symbol as well as the singular and plural forms of the words used for units and subunits
For convenience, the currency select button will let you choose from a short list of popular currencies and type the relevant values in for you
Delete receipts by long clicking on the receipt list OR by pressing the delete button in receipt preview
V1.1 - Added
Export receipts to .csv (open in a spreadsheet application)
Cancel/Reinstate a receipt (as well as delete)
Automatic preview of new receipts
V1.2 - Added
Increased maximum receipt value from 99,999.99 to 9,999,999.99
Added peso and yuan to currency convenience list
V1.3 - Added
Fixed layout problems when using long descriptions
Search button for "Received for" when adding a receipt
Items are added to the list whenever a receipt is saved
Delete an item from the list by long clicking on it
Removed the 30 char size limit on preset recipient
Sorted out problems with receipt preview when SMS too long
Repaired preview of cancelled receipt broken by V1.4 fixes
Include an image as a logo/letterhead
Include time on receipts
Adverts moved from startup to after receipt shared
Small performance improvements
Update to latest Android library
More bug fixes - sorry!
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