
BJ Turner
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UI is terribly unintuitive. For the past six months I haven't been able to view my policies because after you click on "Policy Documents/Cards", it brings you to a blank page that just says "Automobile" at the top. There's nothing to indicate that "Automobile" is a button to be pressed. It just looks like a page header and appears as if nothing is loading underneath it. The offline-use-notes makes this illusion worse. After six months, I touched it on complete accident and found my policies.
2 people found this review helpful
Kentucky Farm Bureau
April 30, 2025
We are currently working on the captcha issues. Could you please elaborate on your issues with cards and policy info? Feel free to email adam.rayborn@kyfb.com with specifics and screenshots.

J
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Never had an issue with this app, until a few months ago. Now when I try to log into my account, it says my credentials are incorrect (they're not.) Or, sometimes I get an "Unknown Error" and it says it's an "Invalid reCaptcha" (the "I'm not a robot" process) but it didn't give me a "puzzle" to solve, just checked it off as if I solved it. This has been frustrating bc my account ends up getting locked and I have to revalidate my email, when all I'm trying to do is pay my bill.
14 people found this review helpful
Kentucky Farm Bureau
January 13, 2025
We are looking into this issue and will implement a fix as soon as possible. Feel free to email Adam.rayborn@kyfb.com for any concerns or to provide further insight into the problem.

Paul Ross
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This app worked great for years until the last update. Now it crashes when I try to login to my account. I've un-installed and reinstalled the app. But it still crashes. This app was just updated again this week. Now I receive a message only stating "Unknown Error". Uninstall ingredients and re-installing did not help. At this point, I would remove my 1 star rating, if I could.
10 people found this review helpful