Like the desktop version is pretty crummy. They fix things occasionally but eventually ruining it again. Printing is totally missing from this app. Makes me have to go to my desktop to do real work.
I have to go through security questions every time I log in and it's always a 5min ordeal just to see my checking account. I called customer service and they said that it was my phones fault for clearing cookies. Very frustrating considering I have note 8 and no other apps have issues. Please fix your app or you will lose me as a customer.
As good as anyone's, but prettier by far. I wanna hire its developers to redecorate my apartment.
Worthless app with worthless phone support. All they can do is recommend that I uninstall and reinstall the app, which didn't help at all. It's a vicious circle that I'm opting out of. I have no need for this level of frustration and will be closing my account that I've had for decades. They closed my local branch making me rely more on an app the doesn't work. Count me out.
Something must have changed in a recent update. When making a deposit, the photo captures so quickly that you don't have time to center the check or let the camera focus. It takes me at least 4 shots to get a good, clear image. Fix that, please, and you're back to 5 stars.
Used to work great. Now I have to input a code that is texted to me every time. Check deposit no longer works. What happened with the last update. Please fix it
+ Ability to make a mortgage payment
+ 90 day access on closed accounts
+ Locate Branch / ATM enhancements
+ Generate Payoff letters on demand
+ Bug fixes and improvements
Thank you for using the KeyBank app! Based on your valuable feedback, we’ll continue to enhance the app through regular updates.
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