App Doesn't Work This app is useless. It used to work fine. Now every time I try to log in I get a system error message. These attempts count as a failed login and therefore lock me out of my account entirely and I have to call the number and wade through automated hell im order to get this straightened out. I would give it -5 stars if I could.
Key Bank is a JOKE Every time you try and open the app it says A SYSTEM ERROR OCCURRED - TRY AGAIN OR COME BACK LATER. How can you have such an awful app? I would not recommend this bank to anyone.. Use Civista or PNC. At least they have decent apps.
No longer works. After entering my user name and password, the screen gets stuck on "loading" and I am not able to login. I haven't been able to use the app for months. I cleared the app data and reinstalled the app and still can't get past login screen. It's crazy that in the age of cell phones, it isn't a priority for a company to have a working app. Very disappointed.
Transactions disappear It's very frustrating to track transactions when they disappear without warning. Often, if I purchase something, it shows on my transaction history for about a day before vanishing. My account balance increases to its pre-purchase value. Days later, it goes back down (the transaction may or may not appear again). I find myself having to think back to all the things I purchased. It's infuriating because my balance is often hundreds of dollars less than the difference of deposits and withdrawls.
Won't open It used to work just fine, but after "bug fixes" that's no longer the case, I can't ever open it. Also the app design is way out of date. December 4 update; still nonfunctional, deleted to make room for apps that work.
I can't belive that I relied on this app as much as I did. I now am very agitated on a daily basis due to its "System error" I've done, and talk to everyone I could and no fixes . Please make it great again. I miss this app alot. It was very convenient for someone trying to run and operate there own busines.
Minor Bug Fixes
Tap and pay with your phone, get instant notifications, and lock your cards.