The app is never functioning properly. At least 3 times a week it is down. When we had our old bank of First Niagara we NEVER had this problem. Check Cashing portion of app rarely works as well. We will be looking into new banks with the Failure of this bank. Fix it or get rid of it. Is a waste of time
No fingerprint login??? Is it 1998? Come on key this is stupid and your pin login lags so bad that it errors half the time cause it can not keep up. I am switching banks to find one that has a better app.
Works to review transactions, that earned the 2 stars I gave.... But mobile deposit has not worked once when attempted (multiple times, multiple checks, over a month and a half) which is the only thing I made the Bank account for in the first place. Very disappointed.
App has major issues capturing good images of checks. App offers pin # in place of login, but fails to authenticate on pin. Customer service sent canned reply with wrong info in response to email complaint. ------ (10/17/17) Key Bank customer service advised that the APP version is NOT updated through the Google Play store and that if it stops working you have to manually uninstall it, manually download a new version, and then re-enter all of your authentication information in the new version. Even then there is no guarantee it will work.
I haven't had any problems with the app until the recent update. For about a week now it refuses to log in or gives me a message that the system is down so I'm going to have to give the app a single star only because zero is not an option.
The data from the "Activity" section of App has disappeared, replaced by a message that says "not available". Why is it that every time this App is updated, major problems emerge? Why can't Key get it right?? VERY frustrating.
- Ability to select eStatement preference at the account level
- Bug fixes and improvements
Thank you for using the KeyBank app! Based on your valuable feedback, we’ll continue to enhance the app through regular updates.
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