
A Google user
I have no words to describe how frustrating and cumbersome it is to use FavePay, or more accurately FailPay! It is definitely not my fave at all. Let's discuss what is wrong with it. First, the UI of the app is so clunky to use to get to the Pay functionality, constantly reloading because of the inefficient WebView embedded into the app. Second, merchants accepting FailPay have no idea how it actually works, and we spend more than 5 minutes getting it to work. Third, it takes at least 5 clicks or more to get to the payment screen, and then the payment fails to resolve itself after contacting the credit card company. Really, cash is so much easier and simpler. The 10% discount or rebate is completely not worth the trouble. Finally, coupon codes are a pain in the A** to use. Why should I remember the code and key it in, instead of offering me a way to save the code and have it autoapplied upon paying the right merchant? This is my 2nd time using FavePay and it has failed miserably. Bad consumer and user experience. I predict that Fave/FailPay is doomed to failure and obsolescence.
3 people found this review helpful
Fave Group Pte Ltd
September 25, 2018
Hi there, thank you for your honest review and we are sincerely sorry for the inconvenience that you have encountered. You may write in to our live chat support team or hello@myfave.com for our agents to further look into your fave account for further assistance and clarification on the issue faced. Thank you and have a good day.

VicDaChic
app got so many problems, downloaded it because they r giving away free thai milk tea but then when redeem say need phone number, want to put phone number but got error so cant even redeem, and they show us locations of where we can redeem our drinks but in the end only accepted one outlet then whats the point of showing us other outlets to choose from
1 person found this review helpful
Fave Group Pte Ltd
June 17, 2025
Hello Vic Da chic, we apologize for the disappointing experience you had. Your feedback is important to us, and we are keen to make improvements. If you have any specific concerns or encountered any issues, please reach out to us at hello@myfave.com or through the "Talk To Us" section. Thank you for helping us enhance our service.