Klara – Patient communication

ModMed

About this app

Thousands of healthcare teams across more than 40 specialties connect with and care for their patients using Klara’s secure messaging and telemedicine solution because it’s convenient and accessible to patients with no login, password, or download required—ever. With Klara, practices grow by providing patients with the convenient experience they demand while making their operations more efficient.

Customer support is available in-app or by email at [e-mail].

FOR PROVIDERS
(Patients, see below)

With Klara, you can:
1. Provide your patients with excellent care no matter where they are through secure messaging and video visits
2. Communicate directly with patients, team members, and external providers
3. Whatever you’re sending — messages, documents, photos, or eForms — it’s all secure and HIPAA-compliant
4. Respond to texts, voicemails, website messages in one central place
5. Assign messages to your colleagues for quick responses
6. Send online forms for patients to fill out digitally
7. Automate routine patient outreach to patients before and after their appointments, including reminders, pre-visit instructions, post-visit follow-up, etc.
8. And more!

You need a Klara account to use this app. Sign up for a free demo on our website.


FOR PATIENTS
Download the Klara app to connect with your doctor and other healthcare providers over secure messaging and video visits. You can also access Klara by going to patient.klara.com and entering your mobile phone number.

Your healthcare provider must use Klara for you to use this app. If they’re not already using Klara, ask them to sign up today!

Ratings and reviews

Too many verification steps. Biometric login, enter phone number, get verification code, enter email, get verification code, enter my birthdate, enter my kid's birthdate. And every time you close the app or even switch away from it to another thing temporarily, you have to go through it all again. It'll offer for you to stay logged in for the time being, but it doesn't do anything and you still have to go through all the steps.

Cookies are broken or a non-existent feature. Both the app and web based client suffer from the same issue. It may recognize you, even ask for biometrics if you have that configured, but then you still have to re-enter your cell number, and re-authenticate with codes to both your cell and email, then re-supply your birthdate each time you log in. Even if I choose to remember the device for 30 days. It has been this way as long as I can remember. Plus attachments don't always work from the app.

App and website force me to access each message as if I were a new patient. Takes like 10 steps. Also, zero integration with my doctor's patient portal; I need to log in to both apps regularly to keep abreast of changes. Only reason I'm giving this 2 stars instead of 1 is that the content from my doctor is useful, and it avoids having to navigate their phone tree. Of my various healthcare providers, this is the worst patient-facing app by a mile.

What’s new

Updating the app to be compatible with upcoming Klara changes.