Klara – Patient communication

ModMed

About this app

Thousands of healthcare teams across more than 40 specialties connect with and care for their patients using Klara’s secure messaging and telemedicine solution because it’s convenient and accessible to patients with no login, password, or download required—ever. With Klara, practices grow by providing patients with the convenient experience they demand while making their operations more efficient.

Customer support is available in-app or by email at [e-mail].

FOR PROVIDERS
(Patients, see below)

With Klara, you can:
1. Provide your patients with excellent care no matter where they are through secure messaging and video visits
2. Communicate directly with patients, team members, and external providers
3. Whatever you’re sending — messages, documents, photos, or eForms — it’s all secure and HIPAA-compliant
4. Respond to texts, voicemails, website messages in one central place
5. Assign messages to your colleagues for quick responses
6. Send online forms for patients to fill out digitally
7. Automate routine patient outreach to patients before and after their appointments, including reminders, pre-visit instructions, post-visit follow-up, etc.
8. And more!

You need a Klara account to use this app. Sign up for a free demo on our website.


FOR PATIENTS
Download the Klara app to connect with your doctor and other healthcare providers over secure messaging and video visits. You can also access Klara by going to patient.klara.com and entering your mobile phone number.

Your healthcare provider must use Klara for you to use this app. If they’re not already using Klara, ask them to sign up today!

Ratings and reviews

This app is awful and I hate that it's what our medical service provider uses. It's supposed to keep you logged in for 30 days but never does. It needs a text and an email code every time you log in. Crashes when trying to upload documents. I end up using the website instead of the app every single time. Waste of time, waste of effort, waste of space.

This app crashes constantly, asks me to verify multiple pieces of information every time i want to log in, even if you click "remember device for 30 days." It's user-hateful. looks ugly. if the app will let you upload a pdf, it will send it automatically, you cannot review to make sure its the correct document. Using it makes me sad, i hope it gets fixed.

Cookies are broken or a non-existent feature. Both the app and web based client suffer from the same issue. It may recognize you, even ask for biometrics if you have that configured, but then you still have to re-enter your cell number, and re-authenticate with codes to both your cell and email, then re-supply your birthdate each time you log in. Even if I choose to remember the device for 30 days. It has been this way as long as I can remember. Plus attachments don't always work from the app.

What’s new

Updating the app to be compatible with upcoming Klara changes.