Dear Kita,
Thank you for using Klook.
We are sorry to know the service was not as expected and seek your understanding that the T&C are stated on the activity page. Should you have questions about our KlookCash offer, please fill in the form https://forms.gle/THVtSV4XJ1nWrFHM8, so we can look into it further. Thank you.
Sincerely,
Vivien