The app was great at first! I could easily pull up store coupons, Kohl's Cash, etc while I was at the register. Within the last 6 months, the app has crashed every time I've tried to use it. I really enjoyed the app when it was working properly. I've even uninstalled and re-installed but the same issues occurred.
I used this app at least a couple of times a week. Then it "updated". It didn't work at all in the store which was a hassle because I had Kohl's cash on it. Then I got home. None of the pictures will load which makes it useless. I complained, which was another hassle because none of the contact us links worked. So I got a response. Clear my browser and use only the app or the website, not both. "Shockingly" that didn't work either.
Can't schedule payments through the app you are forced to go to the regular website and required to sign in to pay Kohl's charge. For a brief time the schedule payment button on the Kohl's app worked for payments and now it is consistently greyed out. Also the fingerprint sign in briefly worked and now doesn't. Not sure why this functionality has been disabled.
EACH time I fill my cart with enough goods to qualify for fee shipping (typically an hour's worth of my precious time), my entire cart disappears. This app doesn't record items viewed like most other shopping apps so I would have to start my search from scratch. Who wants to bother with that? The worst shopping app EVER.
Any help questions you may have takes you to a wrong screen. Customer service number isn't provided in any screen I have access to. Checking order status is impossible and changing settings for that function cannot be found. Definitely some bugs need to be worked out of this app.
If you have a card, it won't work with this app. The sign up process has features thar cumbersome and unnecessary. And if you have a Kohl's card, the website on the card doesn't work. You have to Google search to find where you can sign into an account. I just want to pay my bill without going in the store or call Customer Service. It's Difficult.
We're going green! Look for the new green Kohl's App icon in 2018.
As always, we've swatted more bugs to make your experience better.
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