It's a 50/50 Some days it's good. Other days not so much. The data useage should be actuate. I shouldn't be paying for extra data if the application can't calculate it properly. My password changes somehow. It's a hard enough as it is. As well as I have had an ebill still up since November. Where's the new one. Last but not least you should ask customers if they want the application on the phone before installing with the last system update.
Better before update but still good The interface used to have a billing cycle bar that you could compare against your usage at a glance. That was pretty genius. Now the billing cycle is only displayed as a number. It's a minor complaint but erks me every time I check my usage. Otherwise great little app that does exactly what it's supposed to.
Meh It's nice and all but.. The data counter is slow to update. Like I know it doesn't refresh every 30seconds but I can read the time it has been refreshed and it doesn't make sense.. Example: it'll say it has been updated at 4AM in my local Time Zone (GMT -5) but I'm pretty sure it has been updated like 30minutes ago (2PM per example)... Fix this, because I'd like to know how often it updates my data usage.
Mixed usefulness The app has a nice interface. I like that it saves the login & password. The data usage page is great. The billing page shows only the latest month, nothing from the past. Like most apps these days, there are a lot of pages in this app that most people will never use, just junk clogging up the interface. Most people only want billing and data info, and since billing needs work, I rate this 2.5/5.0, the interface bumps it to 3.0/5.0.
every 5 to 10 days the password gets locked. if customers can't log in whats the point of this app. this is the 5th time I call customer service to have them reset that password and I'm only been with koodo a month and a half. But other than that, the service is excellent and customer support very helpful and courteous. overall I'm happy just the app sucks because of the login issues
The old Billing Bar was better At a glance i could see where i was at, now i have to think, process, calculate myself. THAT'S THE APPS JOB!!! I'll use my calculating and thinking for other things; like looking at ways of keeping my money in my pocket. Pretty Apps disract from the job at hand. Please bring back old Billing Bars......or a similar set up. Let's wait and see how CUSTOMER relations deal with this common reply statement. Thanks, I'll be watching you B-)
• New look and feel: makes it easier to find and use new features
• Dashboard usage timestamp: customers can see when their usage was updated for easier tracking
• Straightforward Add-on descriptions: makes it easier for customers to manage their add-ons
• Rate the app feature: users can easily give us feedback so we can continually make it better
Time-saving locker: events, messages, people & apps right on your lock screen.