Designs are very good and trendy but services are very bad . I have not recieved my order yet . I ordered a week before . And there is no information about the delivery date. It is the first time i bought smthing from koovs and i think other shopping apps are better. And now the delivery boy came but he has its own terms. I asked him to deliver at the time when i cud recieve the order but he is rude and he did not cooperate, in other shopping apps it never happens they always come twice even thrice to deliver. I just want one product from koovs and i will not order anything again.
I have to change my top from past month but still it's not changed from koovs. Still they are ignoring my calls and messages. The services are very very bad and I already complaint but still the customer service person are not attend. Don't order guys the services are very very bad .
Every thing is excellent, just the delivery is pathetic, last time I got the order in 2 weeks and till then there was no msg, mail regarding the update of the shipping or product I think India post works much faster then the delivery service of koovs, please improvise that. Then his app will be worth 5 stars.
They are not delivering in j&k. Although they are accepting the my pincode but the state option gets automatically filled as Punjab. This is ridiculous because the pin code is of j&k.
Bad experience. Ordered a product, want to return that as there is some issue with the product, but when I raised the return request, they said they do not have the pick up facility from my location, hence they asked me to send it back. And they will only give 100 rupees as courier charges to the customer as per the policy . I have sent it back to them but the courier charges was 450 rupees as per the weight of the parcel. Really don't know.. Such bad experience. Still don't know whether I will get the refund and this extra charges back or not. Really bad experience
I ordered my jeans . BUT after 5 days . They are messaging me that it will take more time to deliver this item to you . So at the end i had to cancel my order which i was i waiting desperately for a long time .
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