Marginal When I attempt to backup to the external sdcard (internal to the phone, but mounted as "external sdcard"), the first backup I attempted never terminated normally, seemingly hanging on the 78 of 78 apps to backup. Had to cancel. Tried a 2nd time, and only got to 24 of 78. Then backed up to internal sdcard, and that terminated normally. Now have to copy via otg or wifi to external storage so as to preserve it across an romantic change. Could be a lot better with a little more attention from the dev.
Only way to restore Subway Surfers This app was literally the only way I could find to restore my game data from Subway Surfers. I know it's dorky, but my son and I have put a lot of time into that game. Kiloo has no method for backing up the data. I bought a new phone (Note 7) and nothing got moved over in game center. What a same. Well Helium saved the day. Made a back up on my old phone, copied the backup folder to my PC, then copied it to my new phone, did a restore and voila. Awesome, awesome, awesome.
More updates please I absolutely love the cloud backup and restore with premium however I do have some recommendations (1) Doesnt backup apps samsung bundles part of the Rom such as whatsapp.(2) I really wish there is a way to backup account & settings. (3) Also i cannot restore or backup to & from SD directly. (4) ability to save helium app groups to cloud (I flash my device frequently & I don't want to reconfigure app groups everytime). I thank the developer as I'm closer to stress free android backup without root
I backed up my entire data on my phone & performed a factory reset. Helium will not recognise it own back up file on Dropbox, so won't restore my files. I have lost ALL my data. Helium should TEST the back up BEFORE it decides that it was successful. Ironically, had I not PAID for this app, it would have forced backup to my SD card & may have been able to recover my data! I have tried the recommended fixes, but to no avail.
Does not work with Marshmallow for some apps Have 2 Shield Tablets, one original, one K1, one internal storage; the other portable. Helium won't restore game data for Ultimate Jewel, - & most apps not even listed to be backed up...of limited use. Devs don't help with problems. Have Premium version. Case#41541-ignored.
Does not work ON ONE PLUS 2. Chrome app says that "Helium has been activated. You can disconnect your Android." but when I disconnect it, the Android App says "Please connect via USB". When I connect via USB, the Android Helium App says "Waiting for the Helium Desktop Application to enable application backup on your Android." I have tried the Chrome App & the Desktop App. Tried installing the recommended ADB Universal Drivers instead of my manufacturer's ADB Drivers. Tried starting in different orders: USB connection, Start Chrome App, Start Android App. Normally I connect in MTP (Media Device) mode but it recommended PTP (Camera) mode. Have tried both ways. USB Debugging is on as requested. An hour of trying and now I give up.
Fix bugs on Android N