
A Google user
I had such high hopes for this app. I needed to send a defective Pixel XL back after transferring the apps and data to the replacement phone. The backup crashed the first 3 times I tried to run it. I then selected a minimum number of apps to back up and it ran. I was so excited. I then opened the new phone and tried to restore the apps. No matter what i did, Helium said I did not have a Google account. Now tell me how you set up an android completely without a Google account. I tried uninstalling Helium and reinstalling it to no avail. It's too late for a refund, so I guess it is a failed attempt to make things easy. I'm glad to hear it worked for others. BTW, both of my phones are identical Google Pixel XL's and running Android 9.
34 people found this review helpful

Charla Price
STILL WORKS! if you're having trouble: in addition to installing the app on both phones and the pc, allowing usb debugging, etc. you have to use file transfer when moving carbon files, and picture transfer when backing up / restoring in the app. i forgot to switch back and forth and the app wouldn't work. i also strongly recommend hanging on to the install programs as it saved a lot of trouble. hope this helps!
39 people found this review helpful

A Google user
Does not seem to work anymore. First time, I selected 12 apps, it went well and told me it had completed the backup. I checked and there were only 3 apps backed up. Imagine if I had wiped my data :( I tried again, same problem. 2 re-installs later (premium and normal app) and now it can't connect to google drive and says "backup error" with "internal storage".
25 people found this review helpful