If I could give 0 stars I would. I had over 400 points and now I can not access my account. I have read where everyone is having the same problem and lost their points or can't log in. Way to go KK.
Is there any way to get assistance with this app? I am locked out the account, nothing is working and I'm about to loose all my points. Assistance required, no support.
App was good until new update I had over 600 points now can't access my account. This totally sucks they need to fix this and give everyone their points back plus some for this aggravation
Been using the app for a couple years now. I had some points built up to get a free dozen donuts at my choice, however the app went down and I lost all my points. Disappointing, however I still love the app.
Unable to access my points, also unable to reset password. Why is this bug taking so long to fix? Clearly not a new issue.
I can load money to my card but the store near my house can't seem to figure out how to use the card. One would think a scan of my bar code would work; duhh. But nope. They are even too lazy to type in my card number or they will not attempt it. When mentioned to employees about the "long way" to access my card, they have a look like seriously? They never knew they could enter the number manually or they are shocked I am aware of entering it manually. Long story short, I have a lot of money on my card since I purchase donuts twice a week for my office and I can't use it. So we have switched to Noah's Bagels. Haven't had an issue thus far with Noah's.
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