Buggy and App needs features! The Android back button does not work right. The button keeps going back to the previous screen of the app and never goes back to the Android screen which is standard for all other apps. If the Android back button is used after logging out the user will be logged back in without credentials being entered. Customer support information would be a great addition to the app. The ability to buy a new phone to replace my old phone would be nice. A way to use rewards or at least information on using rewards would be helpful. Activation capabilities and other full site features would be nice for people that use tablets and not PC's.
No more hold queues for me!!!! :-) Takes convenience to the next level and makes it so easy to keep up with all my account features and functions. I will NEVER sit on hold for customer service again! Nothing personal - they Kroger iwireless has some of the best cust svc reps I've ever had the pleasure of dealing with - but why wait? I have it all at my fingertips with this app! Tyvm for making it better before it was re-released!!! RECOMMENDED!
Starting to hate this place!!! Had a problem with my internet so I called I wireless and they told me that I exceeded my unlimited mobile data plan. Now how the hell do you exceed unlimited data on unlimited plan.… I have no idea, but I had to go and purchase another card when I had two weeks left on my account just so I could use my data. really I Wireless?
Pathetic Dropping this phone service. Recently had my phone break, went to 3 different Kroger stores looking for a new one. Only to find out that Kroger no longer sells them. The wireless website store would not let me login from the store checkout to purchase one directly. Long story short, their customer service is horrible, their phones are junk. Definitely would not recommend to anyone.
Not working for over a week. ?? The app and website are not working/connecting. I can't renew my plan/pay the bill for over a week now. I have no service/minutes/data, and only able to use WiFi for data. I'm beginning to think I just need to switch to a different company. Not worth the savings if I can't even pay for service. Please address quickly.
NOT user friendly! Every time I want to go to this app it is so not user friendly. I can never figure out how to use it. Nothing is self explanatory and I have to ask my granddaughter for help. And the fact that you have to buy a airtime card then load it to the phone AND then PURCHASE a plan with the funds is just redundant! It should be as simple as buying the airtime card and loading on the phone and then you're done.
Release was updated to test the connection speed of users.
Access your favorite features using the XFINITY Connect mobile app from Comcast.