
A Google user
Maddening for speaker control. We use this app only to control our LG speakers and sound bar. It is incredibly difficult to use, sound bounces between the speakers, and the speaker sometimes disappear in the app and have to be re-added. It is not intuitive, either. The menus are hard to follow, and the explanations are unclear. It is a terrible app for this purpose, and we use it only because there is no good alternative. If I were buying new speakers, I might avoid LG solely because of app.
49 people found this review helpful
LG Electronics, Inc.
February 27, 2020
"sorry for the inconvenience.
We need to further review your comments. Please report any inconvenience to our e-mail account at (app.manager@lge.com) and we'll let you know more about it.
The following information is required.
-Model name & SW version used
-The model name of the product
-What to do and what to do
-Better photos and videos"

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Update: I uninstalled then reinstalled the app and reset everything and it started working again. Not perfect but a little better. The app and soundbar features are nice when they "decide" to work. Previous review: Will not sync with soundbar anymore. Google cast won't work anymore. Somehow a neighbor was able to accidentally connect to soundbar with their laptop and it interrupts my TV watching all the time! Bad app, bad soundbar. All sorts of trouble
17 people found this review helpful
LG Electronics, Inc.
April 28, 2020
"pls. Install the LG Audio app to find an appropriate app.
If you still have problems, pls send the information to e-mail(app.manager@lge.com).
-Product Model name
-Mobile model name
-Router Info.
-Channel Info.
-Band Info.
-Whether the phone and the product use the same router
-Specify the problem:
"

A Google user
Mixed feelings towards this app. My mistake, for buying a GSM unlocked phone as it camr without a preinstalled music app. So I needed to download some sort of third-party music app. And, unfortunately, this was that downloaded app. It plays your music which is great. But your customization is limited to almost nothing and the app doesn't look user friendly or attractive in any way. It doesn't have audio options for headsets either. It's a very basic and unfinished application.
15 people found this review helpful