LG ThinQ

LG Electronics, Inc.

About this app

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.
We do not collect or use your information except for the minimum information necessary to operate your smartphone.

* Access Permissions

To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.

[Optional Access Permissions]
• Calls
- To contact the LG Service Center

• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Nearby devices
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To add products recognized by QR codes.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Files and media
- To attach and set my profile picture in Photos.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Microphone
- To check product status via Smart Diagnosis

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.

Ratings and reviews

As mentioned by others. The new push for "connected" slowed everything down. Example: App power on 3 sec. Everything else...too long. Vol+/- wait 30 sec. Remote buttons. Apps on the tv longer. Lag is longer than several app versions back. My TV is about 4 y/o. Been fine for 3. Don't direct me to a link or suggest wifi. It is not. The Ads and banners certainly don't have a delay. Eats up screen space. Poor UX. Slowing products. Annoying. Please re prioritize the user over $$

The most outrageously frustrating, time-consuming, and utterly useless app to (try to) add a supposed smart WashTower. After dozens and dozens of attempts with three phones, setting up a new barebones access point and wifi network, messing around with numerous permissions and phone settings.. When I finally appeared to have the WashTower added to the app and was updating wifi network to a real one.. Well, that's the perfect time for a factory reset triggered by the world's most rubbish app.

I've had this tv and app for about two years, never had much of an issue. Recently got a new phone and logged in to the app to find my device missing. so that's fine, I know how to add it back up. Click add device, tv, then it loads and gives up. I've tried uninstalling app, trying a different phone which has always had the app and worked, and same thing: device is gone. Tried it on there thinking it's just a phone issue, still loaded and gave up. Updated tv, same issue.

What's new

You can easily enter device information by taking a picture of the device's model name and serial number.
(Menu → Product Information & Warranty)