
Natasha Sallee
HSA Benefits account is not checked frequently. Anything that resets the biometric login is a real hassle because it forces the user to go through the forgot password process. I just need to check the balance. Can you make it like the bank apps where I can view the balance without needing to login? It's very rare that I need anything else. For emphasis, I wrote this review instead of resetting my password AGAIN.
3 people found this review helpful

Jason Capriotti
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Update- changing review to a 1 after seeing the number of complaints that are the same as mine. The app is fairly useful, but the login experience is not great. I value making account security an easy thing to use, and while I'm sure it's secure, there's two problems. First, it doesn't work with LastPass. Most apps do. Second, you can enable biometric authentication, but they seem to revoke it after a short period of time (not sure how long but I'd guess 90 days). This makes it almost useless.
61 people found this review helpful

Jean Miller
Biometric log in doesn't work, password requirements are ridiculous, password reset doesn't work. Calling customer service to reset also doesn't work unless you're the primary account holder. I've been through the whole reset process more times than I can count. I'll finally get in, but once the app closes, you can't get in again. USELESS, and has been for about two years. It makes me wonder if there's an incentive to dbi if potential users just give up!
70 people found this review helpful