Benefits by WEX

WEX, Inc.

About this app

Keep tabs on all your benefit accounts by quickly checking your balances and details using our secure mobile app. With real-time access and intuitive navigation to all your important account information, our app includes the following features:

Easy, Convenient & Secure
• Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided)
• No sensitive account information is ever stored on your mobile device
• Use Touch ID or Face ID to quickly log in to the mobile app

Connects You with the Details
• Quickly check available balances 24/7
• View charts summarizing account(s)
• View claims requiring receipts
• Click to call or email Customer Service
• View your statements and notifications
• Scan product barcodes to determine their eligibility

Provides Additional Time-Saving Options (if supported or applicable to your account(s))
• File a claim towards your FSA and HRA
• Take or upload a picture of a receipt and submit for a new or existing claim
• View, contribute and distribute HSA transactions
• Pay bills from any account and add a payee
• Manage your expenses by entering medical expense information and supporting documentation
• View and Manage your HSA investments
• Retrieve your forgotten username/password
• Report a debit card as lost or stolen

Powered by WEX Health®

Ratings and reviews

HSA Benefits account is not checked frequently. Anything that resets the biometric login is a real hassle because it forces the user to go through the forgot password process. I just need to check the balance. Can you make it like the bank apps where I can view the balance without needing to login? It's very rare that I need anything else. For emphasis, I wrote this review instead of resetting my password AGAIN.

Update- changing review to a 1 after seeing the number of complaints that are the same as mine. The app is fairly useful, but the login experience is not great. I value making account security an easy thing to use, and while I'm sure it's secure, there's two problems. First, it doesn't work with LastPass. Most apps do. Second, you can enable biometric authentication, but they seem to revoke it after a short period of time (not sure how long but I'd guess 90 days). This makes it almost useless.

Biometric log in doesn't work, password requirements are ridiculous, password reset doesn't work. Calling customer service to reset also doesn't work unless you're the primary account holder. I've been through the whole reset process more times than I can count. I'll finally get in, but once the app closes, you can't get in again. USELESS, and has been for about two years. It makes me wonder if there's an incentive to dbi if potential users just give up!

What's new

Version 15.0 provides you with:

• Bug fixes