Benefits by WEX

WEX, Inc.

About this app

Keep tabs on all your benefit accounts by quickly checking your balances and details using our secure mobile app. With real-time access and intuitive navigation to all your important account information, our app includes the following features:

Easy, Convenient & Secure
• Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided)
• No sensitive account information is ever stored on your mobile device
• Use Touch ID or Face ID to quickly log in to the mobile app

Connects You with the Details
• Quickly check available balances 24/7
• View charts summarizing account(s)
• View claims requiring receipts
• Click to call or email Customer Service
• View your statements and notifications
• Scan product barcodes to determine their eligibility

Provides Additional Time-Saving Options (if supported or applicable to your account(s))
• File a claim towards your FSA and HRA
• Take or upload a picture of a receipt and submit for a new or existing claim
• View, contribute and distribute HSA transactions
• Pay bills from any account and add a payee
• Manage your expenses by entering medical expense information and supporting documentation
• View and Manage your HSA investments
• Retrieve your forgotten username/password
• Report a debit card as lost or stolen

Powered by WEX Health®

Ratings and reviews

Subpar at best. The app has very minimal information to help track your reimbursements. I added my bank account via the app but was auto set for check payouts. Customer service says the only way to correct this is through the website. The app does not verify how reimbursement is paid out (check or direct deposit). Who wants to wait 10-14 days for repayment?! I will not be making this my first recommendation to others. Optum Bank's app was so much easier to use for the three years I had an HSA.

App is a pain, have to log in manually every time I open the app, and even one back swipe to many it logs you out, no verification. It asked me if I wanted to enable biometrics so I did, but it doesn't even prompt for biometrics when you reopen the app afterwards. As for usage experience, I dont know if I will use fsa again, if they are going to care how much my I'm me for items not covered by insurance, or if my doctor charges a cc fee, they should deal with the office directly.

App is not great. Sign in experience is bad: biometric access gets revoked too frequently, sign in does not properly support password managers, and even when I do get logged in, I have to change my password. Password requirements are inadequate: 20 characters and limited special characters is unacceptable in an app that holds sensitive information.

What’s new

Version 315.0 provides you with:

Security updates
Bug fixes