Can't upload receipts Dentists often collect after the insurance is paid. Mine will call and I pay over the phone and they email me a receipt as an attachment. You should be able to UPLOAD receipts, not just take pictures of them. The only thing I use the app for is checking my balance. I have to use a regular computer to upload my receipt or waste paper printing it out and then taking a picture of it. A fix to the app for this would be great.
Sad Makes me change my password but then errors out. App is easier than dealing w people, fax machines or emails... fix me please.
It works ok but needs help Overall it is useful but the camera function for submitting receipts is quite terrible. There is no option to just take a clear photo with your camera app and then select that photo from the gallery; this app forces you to use the built in camera function and it does not take clear photos at all. EDIT: version 4.6 hasn't fixed this issue on Galaxy s7 Edge
Wastes time and Increases Hassles I decided to "save time and hassles" by using the mobile app to take and upload receipt images, instead of my old way of taking the picture with my phone, emailing it to myself, going to the DBI website, and uploading it there. Well, the camera functionality in the app CANNOT take a clear picture! I had 2 of my 3 claims denied because they couldn't read the receipts -- the pictures were taken by their own app! So, using this app to submit claims will actually cost you more time and hassles. Uninstalled!
If only the company worked as well as it's app.
DBI Easy to get up to date info
If supported or applicable to your account(s), our app version 4.6 provides you with the ability to:
• Pay the provider during claim filing
• Adding a payee during claim filing and HSA distribution
• Uploading a receipt image from the camera roll