The camera is upside down when submitting a receipt by photo. There is no such thing as customer service either. I'm actually not sure why I have this app still installed.
Making me change my password and the guidelines don't work.. Fix your app so it can be used and don't require ridiculous password settings. Use finger prints like other financial apps.
Horrible even after paying for service. The product and services are arcahiac, the reps tell me that they have limited access to my account detail a and cannot provide me full service. The HSA uses bellbank platform and has very limites capability to update status of a transaction. Investments cannot be made from the app, for that you need to go to the desktop version. The transaction request can take 5 business days to complete, what a joke. That after paying $2 every month for the services. I really expected more, however, it cannot do even the basics and reps do not seem to have training on the product as they had difficulty in understand ing what page i was and what i had done. Please improve your services and the product.
HORRIBLE service. Claims are usually denied repeatedly then accepted with same paperwork. Customer service is slow and not helpful.
With the new update, it forces my view to only be in landscape mode. Please fix bc this is annoying.
Camera is inverted. So annoying to take pictures of receipts.
If supported or applicable to your account(s), our app version 4.8 provides you with:
• Enhanced Consumer Dashboard functionality that includes all claims, expenses, debit card transactions, and HSA distributions in a consolidated view
• Ability to pay Explanation of Benefits (EOB) expenses