Consumer Accounts with UMR

UNITED HEALTHCARE SERVICES, INC.

About this app

Login information
· If you are a new mobile app user, select “New User? Set up your account” to setup.
· If you have already viewed your account(s) through umr.com and don’t remember your separate mobile app username and password, select “Forgot password?”
· If you experience issues logging in, email [e-mail] or call 800-826-9781.

Save time and hassle while making the most of your Consumer Account$ by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! Powerful features of the app include:

Easy, Convenient & Secure

No sensitive account information is ever stored on your mobile device
· Use Touch ID or Face ID to quickly log in to the mobile app
· Setup security questions on your first login to protect your account

Connects You with the Details

· Quickly check available balances 24/7
· View charts summarizing account(s)
· View existing claims
· Click to call or email customer service
· View your statements and notifications
· Scan product barcodes to determine their eligibility as a 213(d) qualified expense

Provides Additional Time-Saving Options (if supported or applicable to your account(s)) 

· Reimburse yourself
· Take or upload a picture of a receipt and submit for a new or existing claim
· View, contribute and distribute HSA transactions
· Manage your expenses by entering medical expense information and supporting documentation
· View your HSA investments
· Retrieve your forgotten username/password
· Report a debit card as lost or stolen

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Ratings and reviews

It's terrible. When you try to call to sort out a claim, they incessantly redirect you to the app or the website but neither are functional. When you try to submit reimbursements on the app, it's difficult and glitchy to get the form fields selected. it's difficult to sort and filter the claims you've already made. It's not always clear why something's been denied if it didn't get approved. But in order to get it sorted out on the phone, you have to spend 15 minutes with a stupid, slow AI bot

not great for Android. I have to use this app once a month. I have biometrics fingerprint setup for ease and convenience. Every single month the app makes me reset up and enable my fingerprint and about every 90 days or so it won't let me log in unless I change my password. Apps are suppose to be more convenient and time efficient. I can never just log into this app. Its a time consuming process of always having to set something up first. There has to be a slower worse way of logging in 😒.

Garbage app. Confusing to use, login fails, biometrics get reset. Apparently the devs have never heard of device-based auth or refresh tokens. Go back to school or ask AI to code you some proper auth. The best part is that if you swap to password manager for even a split second the entire login page resets. It's asinine.

What’s new

Bug fixes