Lime - #RideGreen

Neutron Holdings, Inc.

About this app

You have places to be and people to see. Get there easily and on time with an emissions-free Lime e-bike or e-scooter!

START YOUR RIDE IN 3 STEPS
Step 1
Download the app, create an account and accept our terms and conditions https://www.li.me/user-agreement
Privacy Notice
https://www.li.me/legal/privacy-policy/

Step 2
Find a nearby Lime vehicle on the map (vehicle availability depends on your city and supply)

Step 3
Unlock your vehicle by scanning the QR code, entering the plate number, or by tapping a button on the app.
RIDE RESPONSIBLY
A safe community starts with riding responsibly. It’s important to remember the rules of the road before every ride. You should always:

- Ride in bike lanes, never on sidewalks
- Wear a helmet when you ride
- Park clear of walkways, driveways and access ramps
- Visit https://safety.li.me/ to learn more

#RIDEGREEN
Lime is on a mission to build a future where transportation is shared, affordable and carbon-free.


You can read more about Lime’s products and services, including how we calculate our prices in our terms and conditions https://www.li.me/user-agreement.

Ratings and reviews

Love the concept but the App and Lime as a whole are very unreliable. I've ran into so many bugs and issues with the app. - Being unable to ride on a designated riding trail, and the app tells me I'm in an unauthorized area, when it's actually not. Then having to either lock it up and waste the dollar, or walk it out of the area, all while the time is charging money. - I've been in situations where my phone service wasn't working great, and after I arrive to my destination, i couldn't end the ride using the app for 10+ minutes, getting charged the whole time. - Walking out of my way to find a bike, only to try and scan it and it tells me it's unavailable Overall poor, unreliable user experience and it often causes me more hassle than a convenient ride.

15-20% of rides fail. Geo fencing is a mystery and doesnt appear on the map. Makes unlocking and unlocking a bicycle complicated and a 6-8 tap process. ID scan is awful. Takes 6 months and counting to verify. Been in touch with customer service 6 times. Would like to ride, but the poor software is the perfect barrier to a new customer. Hard to imagine how this service exists.

Very frustrating, inconsistent experiences. When it works, it works, but when it doesn't, forget about it. Some examples: intermittent CC declines; Lime Cash useless for and prioritized over Ride Passes; can't use one Ride Pass, then another without ending/restarting ride; the lock doesn't always unlock; app's miscalculated balances can end ride and leave you stranded (and even when their system effs up, customer support says "we will not be able to provide a refund"). That kinda says it all.

What's new

We regularly update the app to make your rider experience even better.

Love the app? Rate us! Your feedback keeps us running :-)

Question or suggestions? Tap Help in the Lime app!