Useful but needs improvement Please make the "send" button much larger. Also increase the size of everything under the "canned" section of the app. It was hard for me to select a specific canned message or URL. The spacing between each line on the list was too small. If you look at the spacing between contacts on your phones phonebook. That is the thickness you are looking for. I use this program everyday and it would be awesome to see these improvements made.
It works, but... The design of this app is very out of date. It looks like it was designed for Android 2.x. That said, it still works, well. The app is dead simple. You have agent chat, visitor chat, and a refresh rate changer. That's it. It works great on my Nexus 6P. The app icon and notification icon really need to be updated to match the design language of modern Android. It's a bit of an eyesore on the status bar. UPDATE: I often have to restart the app due to it not updating the list of viewers.
Good App The app closes after a period of in activity. I wish it didn't because it's a great way to monitor activity remotely.
The app is lacking The app doesnt even have a spot to end a chat which is a huge pain.
Using it on Galaxy s8plus and on Nexus 6P, both will free up and shut down when trying to is voice during chat. This problem has been happening for over a year on the Nexus and my previous Galaxy and still there with the S8. Makes it really hard to do live chats with a customer when you have to type everything out , especially when the voice option is there
Update needed! Unable to exit the app without restarting the phone. Limited functions and unable to discontinue a chat session. App needs a major update.
Added Knowledge lookup integration for Knowledge system subscribers.
You may now search your knowledge to lookup articles and quickly send links to them in chat.