The O2 Venue App

747 reviews
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About this app

The O2 is the world’s most popular music and entertainment venue, and The O2 Venue App is an all in one way to make the most out of your visit. Through the app you can display and transfer your tickets with AXS Mobile ID for a contactless and quick entry to the arena, access personalised visitor information such as closest concessions, facilities and exits based on where you are seated, and purchase food, drink & merchandise with collection from one of our dedicated app pick up points around the arena so you don’t miss any of your event.

Download the app today to get your experience started and look out for new updates as we continue to add new features.
Updated on
9 Feb 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
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747 reviews
LA Music
18 June 2022
Where do I even start. An absolute car crash of an App. The worst I have ever used. And the stakes are so high - tickets to a dream gig that can't be accessed. Thirty years waiting to see Queen and unable to enter the venue because of this appalling App. I did everything right. I checked and double checked but then the App failed and failed again and again. 90 minutes later I had missed the first 30 minutes of the gig. O2 should be utterly ashamed. AVOID.
23 people found this review helpful
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Greg Morton
20 June 2022
Absolute rubbish, tickets initially appeared in the app but disappeared a few days before the show, but a QR code resetting every minute remained. Turned out this QR code wasn't what I needed to get into the O2. Spent over half an hour messing about with a help desk at the O2 to fix this app and finally download the full tickets (connect to WiFi, reinstall app etc). Apparently it "just doesn't work sometimes", their words, not mine. There is no failsafe - outrageous.
12 people found this review helpful
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Luke Hebbard
12 May 2022
Well this app turned my experience upside down. It was perfect when you ordered your tickets online and they were posted to your house. No problem whatsoever. But for some absolutely stupid reason, O2 decided to wipe this perfectly working system with this app. And let me tell you, it has turned the process of looking forward to a concert, to a build up of stress for the struggle of using this app. Not impressed whatsoever. Please 02, change it back to the way it worked. 🙏
92 people found this review helpful
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What's new

Access your tickets by signing up for a The O2 venue app account with the email that you purchased your tickets with.