Ability to define an operating field, specifying the technical parameters and user management bills.
Ability to record customer acceptance signature and affix directly on your device.
Historicization of the bills of intervention, CSV export options, filter search bills.
Possibility of sending bills to their contextual issue: if a customer has selected from your address book, you can send a copy to your email address bill.
SOME CLARIFICATIONS ON THE PROGRAM
This app is designed to speed up and economize the work of billing of technical, abolishing cumbersome paper coupons to encourage greater interaction with the technological tools of today. The technician will be able to upload the data to its contributions directly from your smartphone or tablet, and - as well as save them to your device - send in the mail immediately, and the customer in question. The bills loaded will be saved in PNG format, to be more easily exported on different systems.
The program will create a folder on your sdcard named "bill" in which files are handled items grouped into sub-divided for years. On each bill will bear a logo that can be customized simply by replacing the file "logo.png" in the "bills" with that of your company.
Pressing the menu button on the main screen of the app, you can access the configuration screens (required to customize the use of the program), and bills charged to the list from which you can launch an export to CSV format of your work (will be created bollette.txt the file in the queue, in the "bills" on the external card), to allow a takeover by your management.
Cut the costs of printing, but also a tool to make more flexible and more versatile work every day.
NOTE: Since version 1.5, you can decode the client is heading to the device, which imported from track management. The two features are accessible via the buttons immediately below the customer description. In the case of customers from management need to be imported, simply press the "Menu" button on the screen customer lists, then "Import": if the folder "bill" will have the file of the sdcard "Customers.txt", the program will proceed to their acquisition. In this case, the path consists of the following fields:
Code; "Ragione_sociale", "E-Mail", "Address", "Location", "Province," "Zip," "Remarks"
Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your team’s productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.
Forget age-old ITIL software; they are too much of a fuss to handle. Freshservice has been designed to give you the advantages of both SaaS and Cloud, turning your focus to things that matter most.
And remember that ITIL is not just about recording and tracking incidents any more. It’s about speed and efficiency. And most importantly, usability. Which is why Freshservice was built from the ground up with robust automations, gamification, and an extreme focus on usability.
Try Freshservice, the service desk of the future, today!
a) Respond to tickets, assign it to agents, change its priority, mark it as spam or send them to trash right from your phone.
b) Stay on top of tickets that matter the most with 9+ default views and unlimited custom views. Choose whether you want to solve the newest problem first or the most urgent one.
c) Create new tickets, choose scenarios to execute and log times spent on a ticket on the fly. Take your support desk everywhere you go.
d) Insert canned responses when needed and attach files as necessary, directly from your device .
e) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
f) Search your list of users or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.
g) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.
“I was looking for an IT focused ticketing system that was cloud based, easy to use, and has integrations that tie into my other services. Freshservice delivered on all fronts and instantly has my business running more efficiently.”
“We spend 80% of our time supporting internal customers. Freshservice helped us setup our helpdesk in less than an hour, with no infrastructure and no risk “
“Their support has been knowledgeable, friendly, and great to work with”
Town of Edgartown
Depending on the AirWatch MDM console version you are using, please follow these steps to deploy to your Lenovo Enterprise device:
If using a 6.1 console or older:
1. You must first download, install, open and activate the Lenovo Service
2. Then, download install the AirWatch MDM Agent available in the Google Play
3. You may now enroll like normal and the Lenovo Enterprise features will be activated
If using a 6.1 SP1 console or greater:
1. You must download, install the AirWatch MDM Agent available in the Google Play
2. You may now enroll like normal and the Lenovo Service will be pushed to your device during enrollment
Lenovo Enterprise Level Devices
Lenovo Enterprise devices are enterprise ready with enhanced security and management capabilities. Devices include the Lenovo ThinkPad tablet for business. MDM Features include:
1. Device Hardware Restrictions
2. Device Application Restrictions
3. Device Settings Restrictions
This app allows business end users (or self-service users) to access their organization’s CA Cloud Service Management, Summer 2014 MR2 release from their mobile device. A user can view announcements and outages, review and approve assigned tasks, create a new ticket and attach a picture and location information, review their existing tickets including updates from support and manage their system profile, update user profile and profile picture, view owned assets and raise ticket for the given asset, call helpdesk.
This app requires access to CA Cloud Service Management Summer 2014 MR2 release. This version of app does not work with CA Nimsoft Service Desk version 6 & NSD 7 Fall Release.
All users regardless of application role will be logged in as self-service users and do not require a license.
What's New in this Version:
• Bug fixes.
Requester can also Add, View, Re-Open and Reply requests.
* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login
BG ITSM de neler var:
- Operatöre atanmış talepler,
- Operatörün grubuna atanmış talepler,
- Operatöre atanmış olaylar,
- Operatör grubuna atanmış olaylar,
- Operatöre atanmış şikayetler,
- Operatör grubuna atanmış şikayetler,
- Operatör Onayını bekleyen çağrılar,
- Yeni çağrı açabilme,
- Çağrı arayabilme,
- Çağrıları Kapatabilme,
- Çağrıları Listeyebilme,
- Son kullanıcının açtığı çağrılar,
- Son kullanıcının çözülmüş çağrıları