The sign in process is broken. Password must be exactly 8 characters with exactly 1 number or it won't work. After finally figuring that out and spending 5 minutes figuring out how to enter my rewards card number in a way the system will accept, I get a message that my rewards card is already registered. That's a surprise, I've never used this app. So I ask for a password reset using the email Longos has on file, but there is no account. According to Longos, I simultaneously both have and don't have an account on this app. Apparently I am the Schrodinger's cat of grocery shoppers. Also, several prices don't match the price in store.
I am completely getting ripped off now. No points are added from purchases in weeks. Also, never any items to rate! There is definitely an issue and it's not being addressed. I rely on my points. Groceries are expensive at Longos and getting a bit of a break with points helps! Not very pleased. I love the store and the old app worked fine. Maybe the points issue is more than just with the app. Please fix!
This new updated app is working but still have some glitches.
I downloaded to get my 200 points. I didn't get my 200 points. Bait and switch.
Longtime rewards acct - can't log in to new app. Cust service link is dead.
Update never loads missed a lot of points. Going back to a card
- New, more intuitive layout – find what you’re looking for faster
- Price Alerts – be notified when the products you like most are on sale
- Add notes to your shopping list
- Enhanced Look and Feel
#1 rated & most downloaded shopping list on Google in 2017. Need we say more?