The sign in process is broken. Password must be exactly 8 characters with exactly 1 number or it won't work. After finally figuring that out and spending 5 minutes figuring out how to enter my rewards card number in a way the system will accept, I get a message that my rewards card is already registered. That's a surprise, I've never used this app. So I ask for a password reset using the email Longos has on file, but there is no account. According to Longos, I simultaneously both have and don't have an account on this app. Apparently I am the Schrodinger's cat of grocery shoppers. Also, several prices don't match the price in store.
I am completely getting ripped off now. No points are added from purchases in weeks. Also, never any items to rate! There is definitely an issue and it's not being addressed. I rely on my points. Groceries are expensive at Longos and getting a bit of a break with points helps! Not very pleased. I love the store and the old app worked fine. Maybe the points issue is more than just with the app. Please fix!
This new updated app is working but still have some glitches.
Longtime rewards acct - can't log in to new app. Cust service link is dead.
Update never loads missed a lot of points. Going back to a card
Works fine, not sure what's up with reviews I downloaded this today (May 11th, 2015), put in my Longos account name and password, and it logged me in just fine. I went to view my balance, and it showed my accurate point total. I'd theorize that the people who are saying their login information isn't working are a bit, uh, dull, and trying to create a new account instead of logging in, hence why they're getting "this already exists" errors. Aside from that, the app itself is pretty basic. It's not all that pretty, but is functional.
- New, more intuitive layout – find what you’re looking for faster
- Price Alerts – be notified when the products you like most are on sale
- Add notes to your shopping list
- Fixed Passbook Wallet Integration