LOTTE HOTEL

Lotte Hotels & Resorts

About this app

App info
Easy room reservations, promotions, and membership! Global benefits exclusively on the official LOTTE HOTELS app
Enjoy convenient reservations and promotions when you use the official LOTTE HOTELS app!
Stay up to date with the latest information on all LOTTE HOTELS brands and locations, both domestic and international.
 
News
Enjoy your stay with LOTTE HOTELS.
Please update to the latest version to seamlessly plan your trip and enjoy an enhanced experience.
1. A fresh new homepage
2. Improved room and dining usability
3. Online payment
4. Merging Rewards member accounts and simplified identity verification
6. Checking in and getting a mobile key

 
About the service
1. About LOTTE HOTELS & RESORTS
LOTTE HOTELS & RESORTS is the largest hotel group in Korea, and includes the premium landmark and luxury hotel brand SIGNIEL, 5-star-level hotel brand LOTTE HOTELS & RESORTS, premium business hotel brand LOTTE City Hotels, and lifestyle hotel brand L7. We operate branches in the United States, Russia, Japan, Vietnam, Myanmar, and Uzbekistan, as one of the top three global hotel groups in Asia.
LOTTE HOTELS & RESORTS aims to become a mark that moves the hearts of customers through dignified service and facilities anytime, anywhere across the globe.
2. Main functions of the mobile app
⁃ Find a hotel: Search hotels by region or brand and check hotel locations
⁃ Rates/reservations: Instant room and restaurant reservations and reservation history search
⁃ Promotions: Packages and promotions for rooms at each branch around the world, as well as dining
⁃ Facilities: Dining, facilities, and wedding convention details
⁃ Membership: Membership registration, point search, and member-exclusive coupons
⁃ Multi-language support: Available in English, Korean, Japanese, Chinese, Russian, Vietnamese, and Burmese
⁃ Other features: Photo gallery by hotel, connecting to the Customer Center, etc.
3. Official website: http://www.lottehotel.com
4. Information on optional access permissions for services
- Notifications: To receive information on new packages and promotions
- Storage space and photos: Customer Voice, missing points inquiries, or complaint reports
- Camera: To take photos for Customer Voice, missing points inquiries, or complaint reports
- Bluetooth: To use the mobile key service
- Contact information: To access and edit contacts when sharing a mobile key
- Calendar: To register a reservation schedule
- Location service: To use the mobile key service
- Biometric verification: To use the sign-in service
* You can still use our service without optional access permissions.
* To change access permissions, go to Settings → LOTTE HOTELS app.

Ratings and reviews

simple and fast app

Terrible. No customer service. No response to multiple messages sent regarding missing points. No updates on reservations.

Need to create ID but can't join. Email confirmation must needed but no reaponse when I click the button email verificatio. Terrible site...

What’s new

Experience your journey with LOTTE HOTELS.
Update now for a better stay and exclusive rewards!

This update includes:
- Implement AppsFlyer SDK deep linking
- Implement Mobile Key log event tracking

Enjoy richer experiences and greater benefits with LOTTE HOTELS.
More Stays, Better Rewards.