Customer support was absolutely awesome dealing with some very important issues. But the resolution was appropriate and my family is happy with it. All apps get buggy and they are working on it. It takes contacting them if you have an issue. I would use their support email not the feedback in app tab. They are working on it. Sent regular email and in app messages. Haven't heard anything. Doesnt look like messages are going through yet. Havent heard back after multiple attempts. Hope you get this.
I am very disappointed with this app. It took me a very long time (nearly 9 months) of watching ads and scratching tickets to accumulate the amount of tokens I needed for the gift card I wanted. When I went to redeem them there were not 1 gift card available. Then I was told to download and play 5 other apps to become a vip member and my chances would be greater to get a gift card. As far as free money, I earned $2 over that same course of time. I'm sure if lucktastic has anything to do with it, my review will never be seen.
I have been trying to redeem a reward for my 40,000 points for 2 weeks now. It always pops up saying " Error. sorry this item is very popular right now, check back tomorrow". I will update my review when I can redeem my points. Thank you.
I am unable to cash in anything other than a $5 reward when I have suffered through enough to have earned the $50 Amazon gift card. I've had enough credit to redeem this prize 3 months ago but this prize has been unavailable or "out of stock". Tried to redeem ANY prize over $5 and ALL prizes are out of stock. Quite a slap to the face. I have been a member for a year and a half and have earned $1.75 ($8.25 less than required to redeem). Good luck.
I've been playing and saving for months and have over 100,000 points but can't redeem them. I emailed them and was told "we don't have the gift cards" and you need to join the VIP program. Isn't that illegal?
I've had this app for about 2 years and I used to like it a lot. I never won anything but I would collect enough points every month and a half to buy dog food at petco, but in the last couple of months it has gotten horrible. There have been 3 updates in the last 3 weeks and it is now at the point that I have to shut down and restart the app after every 2-3 cards. As soon as I can cash out I'm deleting.
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