Works! (Atrix 4G) Was talking to my power company to correct my name which mis-spelt by them on the bill. I was told there 60 something callers in queue ahead of me, being served by 80 something customer care execs, and the wait time is about 8 mins. Long story short, I used this app and ~8 mins later my phone rang after connecting the call with the CC at the other end. Even though the phone display sleeps and phone is locked, the call is waiting on hold in background and it rings when connected.
Tried it out. Was on hold at Kroger super market. LUCY did call me back when customer service answered but the audio was so horrible I could not understand her. I had a full 4G signal. Looks like when the call is routed through Lucy it adds an extra hop which degraded the signal pretty bad. This made me wonder if LUCY can listen in on my call?
Dennis Smith Great app!! I needed to call my cell phone company, and didn't want to be on hold till I got a live person. I love the call-back feature! I just simply entered my phone number, and I got a call on my phone when it was my turn! Really saved me time and hassle ! Thnx LucyPhone
Life saver for prepaid users/minute conservation! If you're on a prepaid plan or on any plan with limited amount of minutes, this app is a lifesaver. You can cut down quite a few minutes if you're trying to reach customer service with long hold times. Make the call, make your selections like normal, and when you get the infamous hold music, just tap ## (or ** if you're a Google Voice user), and hang up! The app will tell you the current status as well as the total time on hold; as well as the total call time. When the agent answers, it calls you back! :D
Does not work As others have reported, prompted to press 1 to connect, but am never connected. Instructions are just repeated. HTC incredible on gingerbread
Unusable I was unable to try once. Forceclose everytime with my android. Once updated could become an essential app if it truly works
Minor fix related to detection of Internet connection