Terrible, wrong data, unreliable, shows random data. If your flight is delayed it won't show in the app until way later. Then it will show the plane departed but that never happened. Then it will say correctly it is late. And then yet again show the original boarding time. The flight doesn't even leave the terminal and the app shows it has 1h to go in flight. Absolutely useless. Someone put in random code in the app which doesnt do anything. Plus it can cost you a lot if you rely on the app accu
8 people found this review helpful
Deutsche Lufthansa AG
February 24, 2023
Dear Marko Ščrbak, thank you for your feedback. We will gladly look into it. For which flight number and on which date have you experienced this behavior? Thank you for your efforts. Christine
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Absolutely no function of this app, or their website version, actually works. Everything just takes forever to load, and then has some kind of error where they eventually ask you to contact customer service. Can't even pay for an upgrade successfully, it tells me to call their customer service number. Really the worst. The app doesn't even successfully log-in to my account! Truly embarrassing state for a company this big.
20 people found this review helpful
Poor user experience, various pages don't link to each other. I.e. you have to manually enter your booking code for the booking to show up and then reenter all information again to get the boarding pass. The boarding pass is not connected to the booking, but rather sits separately in Travel documents. Lots of room for improvement.
17 people found this review helpful