Customer service is great. Had a few issues with the lights but if you follow all instructions more than likely yours will be solved. Shelly with Lumenplay was informative and very helpful. Everything is working well now. Customer service contacted me and informed me that you must UNPAIR the Lumenplay on your bluetooth (for whatever reason my lights did not come with directions). Thank you lumenplay for your swift email response.
Needs software that actually works# Terrible app... nothing seems to work... non-intuitive, + sign adds a feature, - sign asks if you want to remove entire program...allows me to copy and rename a theme but immediately renames it upon trying to save... brightness would not respond until exiting and re-entering screen... the list of aaarghs is longer than I care to type...
Doesn't connect Bought the starter pack and five extenders for a tree. Looked pretty switching from red to green slowly. Downloaded the app, firmware service starts, gets stuck at the updater service. Put the app in recovery mode, unplugged the lights, plugged them back in, installed the device firmware from recovery, reconnected, but while it says it connected nothing's actually working. Don't waste your money until the software improves.
Connection issues constant This worked the first week like a dream. Then issue after issue arose. About 1/2 of the lights do not come on. Even after disconnecting and reconnecting multiple times. Very fickle.
They suck! App sucks and after decorating our tree they won't even turn on. We have only owned them for 2 days!
Disappointed Great idea but after multiple conversations with tech support and multiple free new strings of lights this product just doesn't perform the earth I think it should. It always becomes unresponsive to the point where only certain strands light up. Colors were often unmatched making for an ugly display. I gave this 3 stars because dispute the downfalls of the string and globe lights the color splash lights have performed perfectly. Fix please! Adding a reset button on the controllers may be the solution!
- Automatically connect to strands
- Works around bug while connecting to lights
- Fix occasional crash starting the app
- Fix occasional crash while unlocking lights
- Fix a crash when upgrading from older versions of the app
- Many bug fixes!